Integrate Groove with Runrun.it
Send information between Groove and Runrun.it automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Generate a task within your Runrun.it for fresh tickets initiated in Groove
Efficiently address customer concerns by promptly creating tasks. This flow will create a task in Runrun.it for new tickets created in Groove.
How it works
- The flow triggers when a new ticket is created in Groove.
- Zoho Flow creates a new task in Runrun.it.
Generate a task within your Runrun.it for fresh tickets initiated in Groove
Groove + Runrun.it
Build your own integrations between Groove and Runrun.it
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Supported triggers and actions
Integrate Groove and Runrun.it using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Agent replied
Triggers when an agent replies to a ticket
Note added
Triggers when a note is added to a ticket
Ticket tagged
Triggers when a ticket is tagged
Ticket closed
Triggers when a ticket is closed
Ticket opened
Triggers when a ticket is opened
Customer added
Triggers when a customer is added
Customer replied
Triggers when a customer replies to a ticket
Ticket assigned
Triggers when a ticket is assigned
Ticket deleted
Triggers when a ticket is deleted from trash
Ticket priority changed
Triggers when a ticket's priority is changed
Task created
Triggers when a new task is created
Project created
Triggers when a new project is created
Client created
Triggers when a new client is created
All Actions - Actions are the automated tasks
Create new ticket
Starts a new ticket for your customer
Add note
Adds a private note to an existing ticket
Reopen ticket
Changes the state of a ticket to Opened
Change ticket state
Changes the state of a ticket
Assign agent to ticket
Assigns an agent to a ticket
Close ticket
Changes the state of a ticket to Closed
Find customer
Fetches customer profile details using email address
Create client
Creates a new client
Create project
Creates a new project
Create post on enterprise wall
Creates a new post on enterprise wall
Create comment
Create a new comment
Create post on team wall
Creates a new post on team wall
Create task
Creates a new task
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
What is Runrun.it?
Runrun.it is a cloud-based team management platform that helps managers to get more productivity out of their teams when dealing with task, time, and talent management.
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Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
Owain ap Rees
Sales Director, Artico
All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
