Integrate LiveChat with WATI
Send information between LiveChat and WATI automatically, without writing any code, using Zoho Flow.
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Generate a contact in WATI for every new live chat session in LiveChat
Seamlessly capture lead data with no manual intervention, ensuring efficiency and eliminating any chance of omission. This flow will set up a new contact in WATI for every new live chat session in LiveChat.
How it works
- The flow triggers when a new chat is created in LiveChat.
- Zoho Flow adds a new contact or updates the details of an existing contact in WATI.
Generate a contact in WATI for every new live chat session in LiveChat
LiveChat + WATI
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Supported triggers and actions
Integrate LiveChat and WATI using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Chat created
Triggers when a new chat is created
Chat ended
Triggers when a chat is ended
Visitor queued
Triggers when a visitor is queued
Message received
Triggers when a new message is received
New message received from contact
Triggers when a new message is received from the specified contacts
Session message sent
Triggers when a new session message is sent
Template message sent
Triggers when a new template message is sent
All Actions - Actions are the automated tasks
Resume chat
Restarts an archived chat
Close chat
Closes an existing chat
Send template message
Sends an approved template WhatsApp message
Add or update contact
Adds a new contact or updates the details of an existing contact
Send session message
Sends a WhatsApp message to an open session
What is LiveChat?
LiveChat is a customer support platform with customization features like themes, engagement graphics, and labels. You can automate greetings, get detailed reports, create tickets, and track visitors easily.
What is WATI?
WATI is a WhatsApp engagement tool that enables sales, customer support, and marketing teams to use a single platform to send bulk messages, broadcasts, template messages, and more.
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Learn more >Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level. Learn more
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Technical Engineer, Master Liveaboards
