Integrate Office 365 with RingCentral

Send information between Office 365 and RingCentral automatically, without writing any code, using Zoho Flow.

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Initiate an SMS notification from RingCentral following a booking in Office 365

Inform customers promptly about their bookings via SMS for clear communication. This flow sends an SMS from RingCentral for every new booking created in Office 365.

How it works
  1. The flow triggers when a new event is added in the selected calendar in Office 365.
  2. Zoho Flow sends a new SMS to the specified phone number in RingCentral.
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Initiate an SMS notification from RingCentral following a booking in Office 365

Office 365 + RingCentral

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Supported triggers and actions

Integrate Office 365 and RingCentral using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Event updated

Triggers when any detail of an existing event is updated

Contact added

Triggers when a new contact is added

Calendar added

Triggers when a new calendar is added

Email received

Triggers when a new email is received

Event added

Triggers when a new event is added in the selected calendar

Call disconnected

Triggers when a call is ended

Call missed

Triggers when a call is missed

New team chat

Triggers when a new team chat is created

New call

Triggers when a new call is initiated or received

Call recorded

Triggers when a call is recorded

New voicemail

Triggers when a new voicemail is sent or received

Call answered

Trigger when a call is answered

New SMS

Triggers when a new SMS is sent or received

All Actions - Actions are the automated tasks

Create contact

Creates a new contact

Send email

Creates and sends an email to a recipient

Add user

Adds a new account user

Create event

Creates a new event in the selected calendar

Update event

Updates the details of an existing event by ID

Update user

Updates the details of a user by ID

Update contact

Updates the details of an existing contact by ID

Fetch event

Fetches the details of an existing event by title or ID

Fetch user

Fetches the details of a user by display name

Invite user

Invites the specified user to your group

Find contact folder

Finds a contact folder using name

Fetch contact

Fetches the details of an existing contact by name

Create team message

Creates a new team message

Initiate ring-out call

Initiates a two-legged ring-out call based on the specified caller and callee phone number

Create contact

Creates a new contact

Send SMS

Sends a new SMS to the specified phone number

Block or allow phone number

Updates the blocked or allowed phone number list with the specified phone number

Update contact

Updates the details of an existing contact

Fetch ring-out call status

Fetches the status of a 2-legged ring-out call

Fetch extension

Fetches the details of the existing extension

Fetch call record by ID

Fetches the details of an existing call record by ID

Fetch call by ID

Fetches the details of an existing call by ID

Fetch user

Fetches the details of an existing user

Fetch contact

Fetches the details of an existing contact

Fetch call by session ID

Fetches the details of an existing call by session ID

Fetch message by ID

Fetches the details of an existing message record by message ID

What is Office 365?

Office 365 is a suite of cloud apps by Microsoft. You can manage all your services from one place, collaborate with colleagues, and access data across devices.

What is RingCentral?

RingCentral is a cloud-based communication system that helps you better serve your customers with all-in-one cloud phone, video conferencing, team messaging, contact center and more.

Phone/SMS

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Webhook triggers

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Logic

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more

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CEO, Lakeside CNC Group

Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.

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CEO, iDAYit

Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more

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Technical and Operations Head, TruAct

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