Integrate Order Desk with RingCentral
Send information between Order Desk and RingCentral automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Send a confirmation text message from RingCentral when new orders are made in Order Desk
Send instant SMS confirmations to customers right after checkout. This flow sends a notification from RingCentral each time a new order is created in Order Desk.
How it works
- The flow triggers when a new order is created in Order Desk.
- Zoho Flow sends a new SMS to the specified phone number in RingCentral.
Send a confirmation text message from RingCentral when new orders are made in Order Desk
Order Desk + RingCentral
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Supported triggers and actions
Integrate Order Desk and RingCentral using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Order created
Triggers when a new order is created
Call disconnected
Triggers when a call is ended
Call missed
Triggers when a call is missed
New team chat
Triggers when a new team chat is created
New call
Triggers when a new call is initiated or received
Call recorded
Triggers when a call is recorded
New voicemail
Triggers when a new voicemail is sent or received
Call answered
Trigger when a call is answered
New SMS
Triggers when a new SMS is sent or received
All Actions - Actions are the automated tasks
Create order
Creates a new order
Change folder
Moves the specified order to a different folder
Add shipment
Adds a shipment to an order at Order Desk
Update order
Updates the details of an existing order using order ID
Create team message
Creates a new team message
Initiate ring-out call
Initiates a two-legged ring-out call based on the specified caller and callee phone number
Create contact
Creates a new contact
Send SMS
Sends a new SMS to the specified phone number
Block or allow phone number
Updates the blocked or allowed phone number list with the specified phone number
Update contact
Updates the details of an existing contact
Fetch ring-out call status
Fetches the status of a 2-legged ring-out call
Fetch extension
Fetches the details of the existing extension
Fetch call record by ID
Fetches the details of an existing call record by ID
Fetch call by ID
Fetches the details of an existing call by ID
Fetch user
Fetches the details of an existing user
Fetch contact
Fetches the details of an existing contact
Fetch call by session ID
Fetches the details of an existing call by session ID
Fetch message by ID
Fetches the details of an existing message record by message ID
What is Order Desk?
Order Desk is an omnichannel ecommerce order management application that lets you automate your order workflows. It provides a rules engine, numerous integrations, and more.
Similar apps
What is RingCentral?
RingCentral is a cloud-based communication system that helps you better serve your customers with all-in-one cloud phone, video conferencing, team messaging, contact center and more.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
