Integrate Order Desk with Twilio

Send information between Order Desk and Twilio automatically, without writing any code, using Zoho Flow.

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Send a confirmation text message from Twilio when new orders are made in Order Desk

Ensure customers receive reassurance with an order confirmation SMS upon their purchase. This flow will send a notification via Twilio whenever new orders are generated in Order Desk.

How it works
  1. The flow triggers when a new order is created in Order Desk.
  2. Zoho Flow sends a WhatsApp or SMS message to the listed numbers in Twilio.
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Send a confirmation text message from Twilio when new orders are made in Order Desk

Order Desk + Twilio

Build your own integrations between Order Desk and Twilio

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Supported triggers and actions

Integrate Order Desk and Twilio using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Order created

Triggers when a new order is created

SMS message received

Triggers when a new SMS message is received

WhatsApp message received

Triggers when a new WhatsApp message from a customer is received

SMS message sent or received

Triggers when a new SMS is sent or received

All Actions - Actions are the automated tasks

Create order

Creates a new order

Change folder

Moves the specified order to a different folder

Add shipment

Adds a shipment to an order at Order Desk

Update order

Updates the details of an existing order using order ID

Send SMS or WhatsApp message

Sends a WhatsApp or SMS message to the listed numbers

Fetch message

Fetches the details of a message by its ID

What is Order Desk?

Order Desk is an omnichannel ecommerce order management application that lets you automate your order workflows. It provides a rules engine, numerous integrations, and more.

E Commerce

What is Twilio?

Twilio is a platform that lets developers receive and send SMS and voice calls. With message queueing, global numbers, and smart encoding, you can easily set up your communication system.

Phone/SMS Popular

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more

Siddharth Ahuja

CEO, Fabricroot

Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more

Toto

Technical Engineer, Master Liveaboards

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