Integrate Usedesk with Sprintly
Send information between Usedesk and Sprintly automatically, without writing any code, using Zoho Flow.
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Add new tasks to your Sprintly for new tickets generated in Usedesk
Promptly address your customers' issues by creating tasks whenever a new ticket arises. This flow will create a task in Sprintly for new tickets created in Usedesk.
How it works
- The flow triggers when a new ticket is created in Usedesk.
- Zoho Flow creates a new task in Sprintly.
Add new tasks to your Sprintly for new tickets generated in Usedesk
Usedesk + Sprintly
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Supported triggers and actions
Integrate Usedesk and Sprintly using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Client added
Triggers when a new client is added
Ticket created
Triggers when a new ticket is created
Person added
Triggers when a new person is added
Product added
Triggers when a new product is added
Item added
Triggers when a new item is added
All Actions - Actions are the automated tasks
Create client
Creates a new client
Create agent
Creates a new agent
Add comment
Adds a comment to the specified ticket
Create chat
Creates a chat or send messages to an existing chat on behalf of the client
Send chat message
Sends a chat message to the specified client
Create ticket
Creates a new ticket
Update agent
Updates the details of an existing agent
Update client
Updates the details of an existing client
Update ticket
Updates the details of an existing ticket
Fetch client
Fetches the details of an existing client using client ID
Fetch ticket
Fetches the details of an existing ticket using ticket ID
Fetch agent by email address
Fetches the details of an existing agent using email address
Fetch agent by ID
Fetches the details of an existing agent using agent ID
Create person
Creates a new person
Create defect
Creates a new defect
Create test
Creates a new test
Create story
Creates a new story
Create product
Creates a new product
Create task
Creates a new task
What is Usedesk?
Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.
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What is Sprintly?
Sprintly is agile issue tracking software that helps you stay up-to-date on the tasks your teammates are working on.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more
Owain ap Rees
Sales Director, Artico
Endless integrations. End to manual work.
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