Integrate Usedesk with Yanado

Send information between Usedesk and Yanado automatically, without writing any code, using Zoho Flow.

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Generate a task within your Yanado for fresh tickets initiated in Usedesk

Promptly address your customers' issues by creating tasks whenever a new ticket arises. This flow will create a task in your Yanado for newly generated tickets in Usedesk.

How it works
  1. The flow triggers when a new ticket is created in Usedesk.
  2. Zoho Flow creates a new task in Yanado.
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Generate a task within your Yanado for fresh tickets initiated in Usedesk

Usedesk + Yanado

Build your own integrations between Usedesk and Yanado

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Supported triggers and actions

Integrate Usedesk and Yanado using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Client added

Triggers when a new client is added

Ticket created

Triggers when a new ticket is created

Email task created

Triggers when a new email task is created

Task created

Triggers when a new task is created

Comment created

Triggers when a new comment is created

All Actions - Actions are the automated tasks

Create client

Creates a new client

Create agent

Creates a new agent

Add comment

Adds a comment to the specified ticket

Create chat

Creates a chat or send messages to an existing chat on behalf of the client

Send chat message

Sends a chat message to the specified client

Create ticket

Creates a new ticket

Update agent

Updates the details of an existing agent

Update client

Updates the details of an existing client

Update ticket

Updates the details of an existing ticket

Fetch client

Fetches the details of an existing client using client ID

Fetch ticket

Fetches the details of an existing ticket using ticket ID

Fetch agent by email address

Fetches the details of an existing agent using email address

Fetch agent by ID

Fetches the details of an existing agent using agent ID

Create task from email

Creates a new task from the specified email

Create task

Creates a new task

Update task

Updates the details of an existing task

Fetch task

Fetches the details of an existing task using task ID

What is Usedesk?

Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.

Customer Support Helpdesk

What is Yanado?

Yanado is a task and project management tool for Gmail. It lets you create tasks and turn emails into tasks within seconds.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more

Harnoor Abroll

Technical and Operations Head, TruAct

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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