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Integrate Zoho Commerce with Freshdesk
Send information between Zoho Commerce and Freshdesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
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Set up a contact in Freshdesk following a purchase in Zoho Commerce
Enable seamless post-purchase customer support by instantly creating contacts in your customer service platform. This flow will set up a new contact in Freshdesk for each purchase occurring in Zoho Commerce.
How it works
- The flow triggers when an order is confirmed in Zoho Commerce.
- Zoho Flow creates a new contact in Freshdesk.
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Set up a contact in Freshdesk following a purchase in Zoho Commerce
Zoho Commerce + Freshdesk
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Build your own integrations between Zoho Commerce and Freshdesk
Connect Zoho Commerce and Freshdesk with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Zoho Commerce and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Canceled order
Triggers when an order is canceled
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Product created
Triggers when a new product is created
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New order
Triggers when a new order is received
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Product updated
Triggers when the details of an existing product are updated
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Sales order payment received
Triggers when a sales order payment is received
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Delivered order
Triggers when an order is delivered
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Confirmed order
Triggers when an order is confirmed
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Declined order
Triggers when an order is declined
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Shipped order
Triggers when an order is shipped
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Ticket updated
Triggers when the details of an existing ticket are updated
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Ticket note added
Triggers when a note is added to the selected ticket
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Contact updated
Triggers when the details of an existing contact are updated
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Ticket created
Triggers when a new ticket is created
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Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
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Invite member to portal
Invites a member to the selected portal using email address
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Create coupon
Creates a new coupon
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Create variant
Creates a new variant for the specified product
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Create product
Creates a new product
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Update variant
Updates the details of an existing variant
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Mark order as shipped
Marks the status of the specified order as shipped
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Mark order as void
Marks the status of the specified order as void
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Update product
Updates the details of an existing product
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Mark order as delivered
Marks the status of the specified order as delivered
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Mark order as confirmed
Marks the status of the specified order as confirmed
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Fetch variant - By SKU
Fetches the details of an existing variant by SKU
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Fetch variant - By ID
Fetches the details of an existing variant by ID
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Fetch sales order
Fetches the details of an existing sales order
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Fetch customer - By ID
Fetches the details of an existing customer by ID
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Fetch customer - By email address
Fetches the details of an existing customer by email address
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Fetch variant - By name
Fetches the details of an existing variant by name
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Fetch product - By name
Fetches the details of an existing product by name
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Fetch product - By ID
Fetches the details of an existing product by ID
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Create group
Creates a new group
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Create forum
Creates a new forum in the selected category
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Create forum category
Creates a new forum category
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Create contact
Creates a new contact
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Create ticket
Creates a new ticket
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Create company
Creates a new company
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Add notes to ticket
Adds private or public notes to the selected ticket
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Update contact
Updates the details of an existing contact
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Update ticket
Updates the details of an existing ticket
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Update company
Updates the details of an existing company
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Fetch company by ID
Fetches the details of an existing company by ID
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Fetch contact by ID
Fetches the details of an existing contact by ID
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Fetch group by ID
Fetches the details of an existing group by ID
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Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
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Fetch ticket status by ID
Fetches the status of a specific ticket by ID
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Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
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Fetch ticket status
Fetches the status of a specific ticket by label
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Fetch company
Fetches the details of an existing company by domain
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Fetch ticket by ID
Fetches the details of an existing ticket by ID
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Fetch ticket priority
Fetches the priority details of a specific ticket by label
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Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
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Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
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Fetch agent by ID
Fetches the details of an existing agent by ID
What is Zoho Commerce?
Zoho Commerce is an online store builder that lets you manage your website, inventory, shipping, taxes, and payments. You can offer coupons, announce updates through your blog, and optimize store content with SEO tools.
Similar apps
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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