Integrate Zoho Commerce with Zoho Desk
Send information between Zoho Commerce and Zoho Desk automatically, without writing any code, using Zoho Flow.
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Establish a new contact in Zoho Desk after a purchase is made in Zoho Commerce
Streamline customer support by instantly creating contacts in your help desk software for seamless post-purchase service. This flow will set up a new contact in Zoho Desk for each purchase occurring in Zoho Commerce.
How it works
- The flow triggers when an order is confirmed in Zoho Commerce.
- Zoho Flow creates a new contact in the selected organization in Zoho Desk.
Establish a new contact in Zoho Desk after a purchase is made in Zoho Commerce
Zoho Commerce + Zoho Desk
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Supported triggers and actions
Integrate Zoho Commerce and Zoho Desk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Declined order
Triggers when an order is declined
Shipped order
Triggers when an order is shipped
Delivered order
Triggers when an order is delivered
New order
Triggers when a new order is received
Product created
Triggers when a new product is created
Canceled order
Triggers when an order is canceled
Confirmed order
Triggers when an order is confirmed
Product updated
Triggers when the details of an existing product are updated
Call updated
Triggers when the details of a call is updated in the selected portal
Account updated
Triggers when the details of the selected account is updated
Time entry updated
Triggers when a time entry is updated in the selected task
Agent created
Triggers when a new agent is created in the selected portal
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Agent availability updated
Triggers when the availability of an agent is updated
Task updated
Triggers when the details of a task is updated in the selected portal
Task created
Triggers when a new task is created in the selected portal
Agent updated
Triggers when the details of an agent is updated in the selected portal
Contact created
Triggers when a new contact is created in the selected portal
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Ticket updated
Triggers when the details of the selected ticket are updated
Time entry created
Triggers when a new time entry is created in the selected task
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Account created
Triggers when a new account is created in the selected portal
Ticket approval added
Triggers when a new ticket approval is added
Event updated
Triggers when the details of an event is updated
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Call created
Triggers when a new call is created in the selected portal
Product created
Triggers when a new product is created
Article updated
Triggers when an existing article is updated
Contact updated
Triggers when the details of a contact is updated in the selected portal
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Ticket moved
Triggers when a ticket is moved to a different team or department
Ticket comment updated
Triggers when the selected ticket comment is updated
Event created
Triggers when a new event is created in the selected portal
Article created
Triggers when a new article is created
Ticket created
Triggers when a new ticket is created in the selected portal
All Actions - Actions are the automated tasks
Create product
Creates a new product
Invite member to portal
Invites a member to the selected portal using email address
Create variant
Creates a new variant for the specified product
Create coupon
Creates a new coupon
Mark order as confirmed
Marks the status of the specified order as confirmed
Update variant
Updates the details of an existing variant
Mark order as delivered
Marks the status of the specified order as delivered
Update product
Updates the details of an existing product
Mark order as void
Marks the status of the specified order as void
Mark order as shipped
Marks the status of the specified order as shipped
Fetch variant - By name
Fetches the details of an existing variant by name
Fetch product - By name
Fetches the details of an existing product by name
Fetch customer - By email address
Fetches the details of an existing customer by email address
Fetch variant - By SKU
Fetches the details of an existing variant by SKU
Fetch sales order
Fetches the details of an existing sales order
Fetch customer - By ID
Fetches the details of an existing customer by ID
Fetch product - By ID
Fetches the details of an existing product by ID
Fetch variant - By ID
Fetches the details of an existing variant by ID
Create article
Creates a new article
Create agent
Creates a new agent in the selected organization
Create product
Creates a new product in the selected organization
Create event
Creates a new event in the selected organization
Send email reply
Sends a reply for the specified ticket created in the email channel
Create task comment
Creates a new comment in the specified task
Create ticket
Creates a new ticket in the selected organization
Create topic
Creates a new topic
Create topic comment
Creates a comment for the specified topic
Add task time entry
Adds time entry for an existing task
Create task
Creates a new task in the selected department
Create call
Creates a new call in the selected organization
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Remove tag
Removes a tag from the specified ticket
Create custom module record
Creates a new custom module record
Add user to group
Adds the specified users to an existing group
Add ticket time entry
Adds time entry for an existing ticket
Create contract
Creates a new contract for the selected account
Create account
Creates a new account in the selected organization
Create contact comment
Creates a comment in the selected contact
Create ticket comment
Creates a comment in the selected ticket
Create contact
Creates a new contact in the selected organization
Add tag
Adds a tag to the specified ticket
Update ticket timer
Updates the timer of an existing ticket
Update custom module record
Updates the details of an existing custom module record
Update task
Updates the details of an existing task
Update contact comment
Updates the specified comment in the selected contact
Close ticket
Closes the specified tickets
Invite contact to the help center
Invites the specified contacts to help center
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Move ticket
Moves the specified ticket to the selected department
Remove user from group
Removes the specified users from an existing group
Update topic
Updates the details of an existing topic
Update agent availability
Updates the availability status of an existing agent
Update ticket comment
Updates the comment for the specified ticket
Update task timer
Updates the timer of an existing task
Update call timer
Updates the timer of an existing call
Update agent
Updates the details of an existing agent
Update contract
Updates the details of an existing contract
Update KB user status
Updates the status of an existing KB user
Associate accounts to contact
Associates the specified account with the specified contact
Update call
Updates the details of the specified call
Edit ticket time entry
Edits the time entry of an existing ticket
Update account
Updates the selected account
Update product
Updates the details of the selected product
Send custom channel reply
Sends reply for a ticket via the selected channel
Update article
Updates the details of an existing article
Update contact
Updates the selected contact
Update ticket
Updates the details of an existing ticket
Fetch custom module record
Fetches the details of an existing custom module record
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch task
Fetches the details of an existing task by ID
Fetch ticket
Fetches the details of an existing ticket
Fetch account
Fetches an existing account by name or ID
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch contract
Fetches the details of an existing contract
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch article
Fetches the details of an existing article
Fetch event
Fetches the details of an event based on the selected field
Fetch call
Fetches the details of a call based on the selected field
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch KB user
Fetches the details of an existing KB user
Trash contact
Moves selected contact to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
What is Zoho Commerce?
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >We use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have 'forgotten repairs' anymore. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more
Toto
Technical Engineer, Master Liveaboards
