Integrate Zoho Desk with RingCentral
Send information between Zoho Desk and RingCentral automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Add a new contact in RingCentral whenever a new contact is added in Zoho Desk
Ensure effective engagement by marketing and sales with up-to-date contact information across platforms. This flow create a new contact is in RingCentral each time a new contact is created in Zoho Desk.
How it works
- The flow triggers when a new contact is created in the selected portal in Zoho Desk.
- Zoho Flow creates a new contact in RingCentral.
Add a new contact in RingCentral whenever a new contact is added in Zoho Desk
Zoho Desk + RingCentral
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Supported triggers and actions
Integrate Zoho Desk and RingCentral using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Call updated
Triggers when the details of a call is updated in the selected portal
Account updated
Triggers when the details of the selected account is updated
Time entry updated
Triggers when a time entry is updated in the selected task
Agent created
Triggers when a new agent is created in the selected portal
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Agent availability updated
Triggers when the availability of an agent is updated
Task updated
Triggers when the details of a task is updated in the selected portal
Task created
Triggers when a new task is created in the selected portal
Agent updated
Triggers when the details of an agent is updated in the selected portal
Contact created
Triggers when a new contact is created in the selected portal
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Ticket updated
Triggers when the details of the selected ticket are updated
Time entry created
Triggers when a new time entry is created in the selected task
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Account created
Triggers when a new account is created in the selected portal
Ticket approval added
Triggers when a new ticket approval is added
Event updated
Triggers when the details of an event is updated
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Call created
Triggers when a new call is created in the selected portal
Product created
Triggers when a new product is created
Article updated
Triggers when an existing article is updated
Contact updated
Triggers when the details of a contact is updated in the selected portal
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Ticket moved
Triggers when a ticket is moved to a different team or department
Ticket comment updated
Triggers when the selected ticket comment is updated
Event created
Triggers when a new event is created in the selected portal
Article created
Triggers when a new article is created
Ticket created
Triggers when a new ticket is created in the selected portal
Call disconnected
Triggers when a call is ended
Call missed
Triggers when a call is missed
New team chat
Triggers when a new team chat is created
New call
Triggers when a new call is initiated or received
Call recorded
Triggers when a call is recorded
New voicemail
Triggers when a new voicemail is sent or received
Call answered
Trigger when a call is answered
New SMS
Triggers when a new SMS is sent or received
All Actions - Actions are the automated tasks
Create article
Creates a new article
Create agent
Creates a new agent in the selected organization
Create product
Creates a new product in the selected organization
Create event
Creates a new event in the selected organization
Send email reply
Sends a reply for the specified ticket created in the email channel
Create task comment
Creates a new comment in the specified task
Create ticket
Creates a new ticket in the selected organization
Create topic
Creates a new topic
Create topic comment
Creates a comment for the specified topic
Add task time entry
Adds time entry for an existing task
Create task
Creates a new task in the selected department
Create call
Creates a new call in the selected organization
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Remove tag
Removes a tag from the specified ticket
Create custom module record
Creates a new custom module record
Add user to group
Adds the specified users to an existing group
Add ticket time entry
Adds time entry for an existing ticket
Create contract
Creates a new contract for the selected account
Create account
Creates a new account in the selected organization
Create contact comment
Creates a comment in the selected contact
Create ticket comment
Creates a comment in the selected ticket
Create contact
Creates a new contact in the selected organization
Add tag
Adds a tag to the specified ticket
Update ticket timer
Updates the timer of an existing ticket
Update custom module record
Updates the details of an existing custom module record
Update task
Updates the details of an existing task
Update contact comment
Updates the specified comment in the selected contact
Close ticket
Closes the specified tickets
Invite contact to the help center
Invites the specified contacts to help center
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Move ticket
Moves the specified ticket to the selected department
Remove user from group
Removes the specified users from an existing group
Update topic
Updates the details of an existing topic
Update agent availability
Updates the availability status of an existing agent
Update ticket comment
Updates the comment for the specified ticket
Update task timer
Updates the timer of an existing task
Update call timer
Updates the timer of an existing call
Update agent
Updates the details of an existing agent
Update contract
Updates the details of an existing contract
Update KB user status
Updates the status of an existing KB user
Associate accounts to contact
Associates the specified account with the specified contact
Update call
Updates the details of the specified call
Edit ticket time entry
Edits the time entry of an existing ticket
Update account
Updates the selected account
Update product
Updates the details of the selected product
Send custom channel reply
Sends reply for a ticket via the selected channel
Update article
Updates the details of an existing article
Update contact
Updates the selected contact
Update ticket
Updates the details of an existing ticket
Fetch custom module record
Fetches the details of an existing custom module record
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch task
Fetches the details of an existing task by ID
Fetch ticket
Fetches the details of an existing ticket
Fetch account
Fetches an existing account by name or ID
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch contract
Fetches the details of an existing contract
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch article
Fetches the details of an existing article
Fetch event
Fetches the details of an event based on the selected field
Fetch call
Fetches the details of a call based on the selected field
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch KB user
Fetches the details of an existing KB user
Trash contact
Moves selected contact to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
Create team message
Creates a new team message
Initiate ring-out call
Initiates a two-legged ring-out call based on the specified caller and callee phone number
Create contact
Creates a new contact
Send SMS
Sends a new SMS to the specified phone number
Block or allow phone number
Updates the blocked or allowed phone number list with the specified phone number
Update contact
Updates the details of an existing contact
Fetch ring-out call status
Fetches the status of a 2-legged ring-out call
Fetch extension
Fetches the details of the existing extension
Fetch call record by ID
Fetches the details of an existing call record by ID
Fetch call by ID
Fetches the details of an existing call by ID
Fetch user
Fetches the details of an existing user
Fetch contact
Fetches the details of an existing contact
Fetch call by session ID
Fetches the details of an existing call by session ID
Fetch message by ID
Fetches the details of an existing message record by message ID
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
What is RingCentral?
RingCentral is a cloud-based communication system that helps you better serve your customers with all-in-one cloud phone, video conferencing, team messaging, contact center and more.
Similar apps
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Technical Engineer, Master Liveaboards
