Integrate Freshdesk with Active Collab
Send information between Freshdesk and Active Collab automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a task in Active Collab for new tickets created in Freshdesk
Efficiently address customer concerns by promptly creating tasks. This flow will create a task in Active Collab for new tickets created in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in Active Collab.
Create a task in Active Collab for new tickets created in Freshdesk
Freshdesk + Active Collab
Build your own integrations between Freshdesk and Active Collab
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Supported triggers and actions
Integrate Freshdesk and Active Collab using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Task list created
Triggers when a new task list is created in a project
Task closed
Triggers when a task is closed
Project created
Triggers when a new project is created
Task moved
Triggers when a task is moved from one task list to another
Task updated
Triggers when the details of an existing task is updated
Comment added
Triggers when a comment is added to an object
Task created
Triggers when a new task is created
All Actions - Actions are the automated tasks
Create forum
Creates a new forum in the selected category
Create ticket
Creates a new ticket
Create forum category
Creates a new forum category
Add notes to ticket
Adds private or public notes to the selected ticket
Create contact
Creates a new contact
Create company
Creates a new company
Create group
Creates a new group
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch company
Fetches the details of an existing company by domain
Create company
Creates a new company
Create task
Creates a new task
Create project
Creates a new project
Add comment to discussion
Adds a new comment to discussion
Add comment to task
Creates a new comment in the selected task
Move task
Moves the specified task to the selected task list
Fetch user
Fetches the details of an existing user by email address
Fetch task
Fetches the details of an existing task
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Active Collab?
ActiveCollab is a project management solution for creative professionals. It allows you to split projects into tasks and subtasks, track your time, evaluate your progress, and measure the impact your business is making.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
Harnoor Abroll
Technical and Operations Head, TruAct
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
