Integrate Freshdesk with Aircall

Send information between Freshdesk and Aircall automatically, without writing any code, using Zoho Flow.

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Add a new contact in Aircall whenever a new contact is added in Freshdesk

Ensure effective engagement by marketing and sales with up-to-date contact information across platforms. This flow will generate a new contact in Aircall each time a new contact is created in Freshdesk.

How it works
  1. The flow triggers when a new contact is created in Freshdesk.
  2. Zoho Flow creates a new contact in Aircall.
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Add a new contact in Aircall whenever a new contact is added in Freshdesk

Freshdesk + Aircall

Build your own integrations between Freshdesk and Aircall

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Supported triggers and actions

Integrate Freshdesk and Aircall using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Contact updated

Triggers when the details of an existing contact are updated

Ticket updated

Triggers when the details of an existing ticket are updated

Ticket note added

Triggers when a note is added to the selected ticket

Ticket created

Triggers when a new ticket is created

Contact created

Triggers when a new contact is created

Updated contact

Triggers when a contact is updated

New outbound call

Triggers when there is a new outbound call

New voicemail

Triggers when there is a new voicemail

Commented call

Triggers when a call is commented on by someone

Tagged call

Triggers when a call is tagged

Call ended

Triggers when a call ends

New contact

Triggers when a new contact is created

New inbound call

Triggers when there is a new inbound call

New missed call

Triggers when there is a new missed call

Assigned call

Triggers when a call is assigned to someone

All Actions - Actions are the automated tasks

Create forum

Creates a new forum in the selected category

Create ticket

Creates a new ticket

Create forum category

Creates a new forum category

Add notes to ticket

Adds private or public notes to the selected ticket

Create contact

Creates a new contact

Create company

Creates a new company

Create group

Creates a new group

Update ticket

Updates the details of an existing ticket

Update contact

Updates the details of an existing contact

Update company

Updates the details of an existing company

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch company by ID

Fetches the details of an existing company by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID

Fetches the details of an existing group by ID

Fetch company

Fetches the details of an existing company by domain

Create contact

Creates a new contact

Create tag

Creates a new tag

Update contact

Updates the details of an existing contact

Update contact's phone number

Updates the phone number of an existing contact using its entry ID

Update contact's email address

Updates the email details of an existing contact using its entry ID

Fetch contact

Fetches the details of an existing contact by ID, phone number, or email address

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

What is Aircall?

Aircall provides a virtual call center that lets you decide when individual numbers can receive calls, use collaboration features to manage calls with a team, assign and comment on calls, and more.

Phone/SMS

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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