Integrate Freshdesk with Apptio Targetprocess

Send information between Freshdesk and Apptio Targetprocess automatically, without writing any code, using Zoho Flow.

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Create a task in Apptio Targetprocess for new tickets created in Freshdesk

Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will create a task in Apptio Targetprocess for new tickets created in Freshdesk.

How it works
  1. The flow triggers when a new ticket is created in Freshdesk.
  2. Zoho Flow creates a new task in Apptio Targetprocess.
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Create a task in Apptio Targetprocess for new tickets created in Freshdesk

Freshdesk + Apptio Targetprocess

Build your own integrations between Freshdesk and Apptio Targetprocess

Connect Freshdesk and Apptio Targetprocess with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Freshdesk and Apptio Targetprocess using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Ticket updated

Triggers when the details of an existing ticket are updated

Contact created

Triggers when a new contact is created

Contact updated

Triggers when the details of an existing contact are updated

Ticket created

Triggers when a new ticket is created

Ticket note added

Triggers when a note is added to the selected ticket

New comment

Triggers when a new comment is added

New bug

Triggers when a new bug is created

New task

Triggers when a new task is created

New build

Triggers when a new build is created

New time record

Triggers when a new time record is created

New feature

Triggers when new feature is created

New iteration

Triggers when a new iteration is added

New request

Triggers when a new request is created

New user story

Triggers when a new user story is created

New release

Triggers when a new release is created

New team iteration

Triggers when a new team iteration is added

New project

Triggers when a new project is created

All Actions - Actions are the automated tasks

Create company

Creates a new company

Create forum

Creates a new forum in the selected category

Create contact

Creates a new contact

Create group

Creates a new group

Create ticket

Creates a new ticket

Create forum category

Creates a new forum category

Add notes to ticket

Adds private or public notes to the selected ticket

Update contact

Updates the details of an existing contact

Update ticket

Updates the details of an existing ticket

Update company

Updates the details of an existing company

Fetch company by ID

Fetches the details of an existing company by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch company

Fetches the details of an existing company by domain

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch group by ID

Fetches the details of an existing group by ID

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Create build

Creates a new build

Add comment

Adds a new comment to an existing entity

Create time record

Creates a new time record

Add requester to request

Creates a new requester and adds them to an existing request

Create feature

Creates a new feature

Create request

Creates a new request

Create bug

Creates a new bug

Create user story

Creates a new user story

Create task

Creates a new task

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

What is Apptio Targetprocess?

Targetprocess is a project management tool that lets you track activities, share boards, and build custom reports.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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