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Integrate Freshdesk with CloudTalk
Send information between Freshdesk and CloudTalk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
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Create a new contact is in CloudTalk each time a new contact is created in Freshdesk
Accurate contact details enable your sales team to deliver timely and personalized communication to users. This flow will log a new contact in CloudTalk whenever a new contact is created in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new contact in CloudTalk.
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Create a new contact is in CloudTalk each time a new contact is created in Freshdesk
Freshdesk + CloudTalk
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Build your own integrations between Freshdesk and CloudTalk
Connect Freshdesk and CloudTalk with over 850+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and CloudTalk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Contact updated
Triggers when the details of an existing contact are updated
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Ticket updated
Triggers when the details of an existing ticket are updated
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Ticket note added
Triggers when a note is added to the selected ticket
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Ticket created
Triggers when a new ticket is created
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Contact created
Triggers when a new contact is created
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Call created
Triggers when a new call of the selected type is created
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Agent created
Triggers when a new agent is created
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Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
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Create forum
Creates a new forum in the selected category
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Create ticket
Creates a new ticket
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Create forum category
Creates a new forum category
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Add notes to ticket
Adds private or public notes to the selected ticket
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Create contact
Creates a new contact
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Create company
Creates a new company
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Create group
Creates a new group
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Update ticket
Updates the details of an existing ticket
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Update contact
Updates the details of an existing contact
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Update company
Updates the details of an existing company
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Fetch ticket status
Fetches the status of a specific ticket by label
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Fetch company by ID
Fetches the details of an existing company by ID
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Fetch ticket by ID
Fetches the details of an existing ticket by ID
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Fetch agent by ID
Fetches the details of an existing agent by ID
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Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
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Fetch ticket priority
Fetches the priority details of a specific ticket by label
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Fetch contact by ID
Fetches the details of an existing contact by ID
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Fetch ticket status by ID
Fetches the status of a specific ticket by ID
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Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
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Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
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Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
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Fetch group by ID
Fetches the details of an existing group by ID
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Fetch company
Fetches the details of an existing company by domain
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Add activity
Adds an activity to an existing contact
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Create contact
Creates a new contact
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Create agent
Creates a new agent
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Send SMS
Sends an SMS message
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Add note
Adds a note to an existing contact
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Update agent
Updates the details of an existing agent
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Update contact
Updates the details of an existing contact
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Fetch contact
Fetches the details of an existing contact using ID or keyword
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is CloudTalk?
CloudTalk is an intuitive cloud-based call center software solution for sales and support teams of all sizes. It also lets you integrate your phone system with the most popular CRM, ecommerce, and helpdesk systems.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >