

Integrate Freshdesk with Flow
Send information between Freshdesk and Flow automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started


Add new tasks to your Flow for new tickets generated in Freshdesk
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will create a task in your Flow for newly generated tickets in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in the selected workspace in Flow.


Add new tasks to your Flow for new tickets generated in Freshdesk
Freshdesk + Flow

Build your own integrations between Freshdesk and Flow
Connect Freshdesk and Flow with over 850+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and Flow using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Contact updated
Triggers when the details of an existing contact are updated

Ticket updated
Triggers when the details of an existing ticket are updated

Ticket note added
Triggers when a note is added to the selected ticket

Ticket created
Triggers when a new ticket is created

Contact created
Triggers when a new contact is created

New task
Triggers when a new task is created

List updated
Triggers when the selected list is updated

New list
Triggers when a new list is created

Task updated
Triggers when the selected task is updated

New workspace
Triggers when a new workspace is created
All Actions - Actions are the automated tasks

Create forum
Creates a new forum in the selected category

Create ticket
Creates a new ticket

Create forum category
Creates a new forum category

Add notes to ticket
Adds private or public notes to the selected ticket

Create contact
Creates a new contact

Create company
Creates a new company

Create group
Creates a new group

Update ticket
Updates the details of an existing ticket

Update contact
Updates the details of an existing contact

Update company
Updates the details of an existing company

Fetch ticket status
Fetches the status of a specific ticket by label

Fetch company by ID
Fetches the details of an existing company by ID

Fetch ticket by ID
Fetches the details of an existing ticket by ID

Fetch agent by ID
Fetches the details of an existing agent by ID

Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch ticket priority
Fetches the priority details of a specific ticket by label

Fetch contact by ID
Fetches the details of an existing contact by ID

Fetch ticket status by ID
Fetches the status of a specific ticket by ID

Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID

Fetch ticket
Fetches the details of an existing ticket by requester email address and subject

Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID
Fetches the details of an existing group by ID

Fetch company
Fetches the details of an existing company by domain

Post comment
Posts a comment in the selected task

Create task
Creates a new task in the selected workspace
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Flow?
Flow is project and task management software. You can track resources, collaborate with your team, and organize tasks with custom views.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >