Integrate Freshdesk with Helpwise
Send information between Freshdesk and Helpwise automatically, without writing any code, using Zoho Flow.
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Generate a new contact in Helpwise each time a new contact is created in Freshdesk
Accurate contact details enable your sales team to deliver timely and personalized communication to users. This flow will add a new contact in Helpwise whenever a new contact is added in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new contact in Helpwise.
Generate a new contact in Helpwise each time a new contact is created in Freshdesk
Freshdesk + Helpwise
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Supported triggers and actions
Integrate Freshdesk and Helpwise using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Contact updated
Triggers when the details of an existing contact are updated
Ticket created
Triggers when a new ticket is created
Ticket note added
Triggers when a note is added to the selected ticket
Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
Create company
Creates a new company
Create forum
Creates a new forum in the selected category
Create contact
Creates a new contact
Create group
Creates a new group
Create ticket
Creates a new ticket
Create forum category
Creates a new forum category
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Send SMS
Sends an SMS message to the specified customer
Send email
Sends an email to the specified customer
Create contact
Creates a new contact
Send WhatsApp message
Sends a WhatsApp message to the specified customer
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Helpwise?
Helpwise is a shared inbox & shared email platform for growing teams. It lets you easily manage and reply to customer emails without sharing email logins, track the performance of your teams, and more.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has revolutionized our integration process, allowing us to transfer data seamlessly across multiple platforms without the need for coding. It has eliminated tedious and time-consuming tasks, making our workflow more efficient and saving us valuable time and effort. Zoho Flow is a game-changer for us, and I highly recommend it to anyone looking to streamline their business processes. Learn more
Toto
Technical Engineer, Master Liveaboards
