Integrate Freshdesk with Ringover
Send information between Freshdesk and Ringover automatically, without writing any code, using Zoho Flow.
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Generate a new contact in Ringover each time a new contact is created in Freshdesk
Ensure quick access to contact information across all platforms for enhanced engagement. This flow will log a new contact in Ringover whenever a new contact is created in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new contact in Ringover.
Generate a new contact in Ringover each time a new contact is created in Freshdesk
Freshdesk + Ringover
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Supported triggers and actions
Integrate Freshdesk and Ringover using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Comment updated
Triggers when a comment is updated
Voicemail available
Triggers when a new voicemail is available
Call received
Triggers when a new call is received
Voicemail received
Triggers when a new voicemail is received
Contact event occurred
Triggers when a new contact event has occurred
Call answered
Triggers when a call is answered
Tag updated
Triggers when the details of an existing tag are updated
Call hung up
Triggers when you hang up a call
Call missed
Triggers when an incoming call is missed
All Actions - Actions are the automated tasks
Create forum
Creates a new forum in the selected category
Create ticket
Creates a new ticket
Create forum category
Creates a new forum category
Add notes to ticket
Adds private or public notes to the selected ticket
Create contact
Creates a new contact
Create company
Creates a new company
Create group
Creates a new group
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch company
Fetches the details of an existing company by domain
Create contact
Creates a new contact
Blacklist number
Adds the specified phone number to your team's blacklist
Update phone number
Updates the phone number of the specified contact
Update contact
Updates the details of an existing contact by ID
Fetch contact
Fetches the details of an existing contact
Remove from blacklist
Removes the specified number from your blacklist
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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What is Ringover?
Ringover is a cloud communication solution, integrating business telephony, call center, SMS and instant messaging, focused on team productivity and configurable directly by managers
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Build comprehensive workflows using
Webhook triggers
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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