Integrate LiveChat with Freshsales
Send information between LiveChat and Freshsales automatically, without writing any code, using Zoho Flow.
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Create a lead entry in Freshsales for each new chat session initiated in LiveChat
Minimize human errors in data entry and ensure all essential lead information is accurately captured. This flow will add a new lead in Freshsales each time a new live chat session occurs in LiveChat.
How it works
- The flow triggers when a new chat is created in LiveChat.
- Zoho Flow creates a new lead in Freshsales.
Create a lead entry in Freshsales for each new chat session initiated in LiveChat
LiveChat + Freshsales
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Supported triggers and actions
Integrate LiveChat and Freshsales using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Chat ended
Triggers when a chat is ended
Visitor queued
Triggers when a visitor is queued
Chat created
Triggers when a new chat is created
New lead
Triggers when a new lead is created in the selected view
New account
Triggers when a new account is created in the selected view
New contact
Triggers when a new contact is created in the selected view
New deal
Triggers when a new deal is created in the selected view
All Actions - Actions are the automated tasks
Close chat
Closes an existing chat
Resume chat
Restarts an archived chat
Add note to contact
Adds a note to the selected contact
Add note to lead
Adds a note to the selected lead
Create deal
Creates a new deal
Create lead
Creates a new lead
Create contact
Creates a new contact
Update lead
Updates the details of an existing lead
Update contact
Updates the details of an existing contact
Convert lead
Converts a lead to contact
Fetch lead by ID
Fetches the details of an existing lead by ID
Fetch contact by email address
Fetches the details of a existing contact by email
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch lead by email address
Fetches the details of an existing lead by email
What is LiveChat?
LiveChat is a customer support platform with customization features like themes, engagement graphics, and labels. You can automate greetings, get detailed reports, create tickets, and track visitors easily.
Similar apps
What is Freshsales?
Freshsales is CRM with built-in phone and email. You can manage leads and deals, track customer activities on website, and customize reports for better insights.
Similar apps
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Logic
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Custom functions
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Learn more >Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
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Josh Lucas
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Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more
Toto
Technical Engineer, Master Liveaboards
