Integrate LiveChat with LiveAgent
Send information between LiveChat and LiveAgent automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a contact in LiveAgent when a new live chat session starts in LiveChat
Instantly capture new contact information from a live chat session and eliminate the possibility of omission. This flow will set up a new contact in LiveAgent for every new live chat session in LiveChat.
How it works
- The flow triggers when a new chat is created in LiveChat.
- Zoho Flow creates a new contact in LiveAgent.
Create a contact in LiveAgent when a new live chat session starts in LiveChat
LiveChat + LiveAgent
Build your own integrations between LiveChat and LiveAgent
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Supported triggers and actions
Integrate LiveChat and LiveAgent using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Chat ended
Triggers when a chat is ended
Visitor queued
Triggers when a visitor is queued
Chat created
Triggers when a new chat is created
Company created
Triggers when a new company is created
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
Close chat
Closes an existing chat
Resume chat
Restarts an archived chat
Add contact to group
Adds a contact to the selected group
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Create company
Creates a new company
Update company
Updates the details of an existing company
Remove contact from group
Removes a contact from the selected group
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Fetch company
Fetches the details of an existing company by ID, name, or email address
Fetch ticket
Fetches the details of an existing ticket by ID or subject
Fetch contact
Fetches the details of an existing contact by ID, first name, last name, or email address
What is LiveChat?
LiveChat is a customer support platform with customization features like themes, engagement graphics, and labels. You can automate greetings, get detailed reports, create tickets, and track visitors easily.
Similar apps
What is LiveAgent?
LiveAgent is help desk software with gamification and analytics overview. You can manage tickets, calls, portals, and chat easily.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
Owain ap Rees
Sales Director, Artico
All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
Harnoor Abroll
Technical and Operations Head, TruAct
