Integrate LiveChat with Zoho Desk
Send information between LiveChat and Zoho Desk automatically, without writing any code, using Zoho Flow.
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Create a contact in Zoho Desk when a new live chat session starts in LiveChat
Capture all customer information seamlessly during live sessions, with zero manual intervention. This flow will generate a new contact in Zoho Desk every time there is a new live chat session in your LiveChat.
How it works
- The flow triggers when a new chat is created in LiveChat.
- Zoho Flow creates a new contact in the selected organization in Zoho Desk.
Create a contact in Zoho Desk when a new live chat session starts in LiveChat
LiveChat + Zoho Desk
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Supported triggers and actions
Integrate LiveChat and Zoho Desk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Chat ended
Triggers when a chat is ended
Visitor queued
Triggers when a visitor is queued
Chat created
Triggers when a new chat is created
Call updated
Triggers when the details of a call is updated in the selected portal
Time entry updated
Triggers when a time entry is updated in the selected task
Account updated
Triggers when the details of the selected account is updated
Event created
Triggers when a new event is created in the selected portal
Agent availability updated
Triggers when the availability of an agent is updated
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Time entry created
Triggers when a new time entry is created in the selected task
Product created
Triggers when a new product is created
Task created
Triggers when a new task is created in the selected portal
Agent created
Triggers when a new agent is created in the selected portal
Agent updated
Triggers when the details of an agent is updated in the selected portal
Ticket updated
Triggers when the details of the selected ticket are updated
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Call created
Triggers when a new call is created in the selected portal
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Article updated
Triggers when an existing article is updated
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Task updated
Triggers when the details of a task is updated in the selected portal
Contact created
Triggers when a new contact is created in the selected portal
Ticket approval added
Triggers when a new ticket approval is added
Account created
Triggers when a new account is created in the selected portal
Contact updated
Triggers when the details of a contact is updated in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Event updated
Triggers when the details of an event is updated
Ticket comment updated
Triggers when the selected ticket comment is updated
Ticket created
Triggers when a new ticket is created in the selected portal
Article created
Triggers when a new article is created
All Actions - Actions are the automated tasks
Close chat
Closes an existing chat
Resume chat
Restarts an archived chat
Create task comment
Creates a new comment in the specified task
Create topic comment
Creates a comment for the specified topic
Create topic
Creates a new topic
Create article
Creates a new article
Create account
Creates a new account in the selected organization
Create contract
Creates a new contract for the selected account
Create ticket comment
Creates a comment in the selected ticket
Create contact comment
Creates a comment in the selected contact
Add user to group
Adds the specified users to an existing group
Create product
Creates a new product in the selected organization
Create agent
Creates a new agent in the selected organization
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Send email reply
Sends a reply for the specified ticket created in the email channel
Create event
Creates a new event in the selected organization
Create ticket
Creates a new ticket in the selected organization
Add ticket time entry
Adds time entry for an existing ticket
Add tag
Adds a tag to the specified ticket
Create contact
Creates a new contact in the selected organization
Create task
Creates a new task in the selected department
Add task time entry
Adds time entry for an existing task
Create custom module record
Creates a new custom module record
Remove tag
Removes a tag from the specified ticket
Create call
Creates a new call in the selected organization
Update contact comment
Updates the specified comment in the selected contact
Update task
Updates the details of an existing task
Invite contact to the help center
Invites the specified contacts to help center
Close ticket
Closes the specified tickets
Update contract
Updates the details of an existing contract
Update agent
Updates the details of an existing agent
Associate accounts to contact
Associates the specified account with the specified contact
Update KB user status
Updates the status of an existing KB user
Update custom module record
Updates the details of an existing custom module record
Update ticket timer
Updates the timer of an existing ticket
Update call timer
Updates the timer of an existing call
Update task timer
Updates the timer of an existing task
Update article
Updates the details of an existing article
Send custom channel reply
Sends reply for a ticket via the selected channel
Update ticket
Updates the details of an existing ticket
Update contact
Updates the selected contact
Update ticket comment
Updates the comment for the specified ticket
Update agent availability
Updates the availability status of an existing agent
Update product
Updates the details of the selected product
Update account
Updates the selected account
Move ticket
Moves the specified ticket to the selected department
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Update topic
Updates the details of an existing topic
Remove user from group
Removes the specified users from an existing group
Edit ticket time entry
Edits the time entry of an existing ticket
Update call
Updates the details of the specified call
Fetch ticket
Fetches the details of an existing ticket
Fetch task
Fetches the details of an existing task by ID
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch custom module record
Fetches the details of an existing custom module record
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch contract
Fetches the details of an existing contract
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch call
Fetches the details of a call based on the selected field
Fetch event
Fetches the details of an event based on the selected field
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch account
Fetches an existing account by name or ID
Fetch KB user
Fetches the details of an existing KB user
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch article
Fetches the details of an existing article
Fetch agent
Fetches the details of an existing agent by ID or email
Trash ticket
Moves selected ticket to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash contact
Moves selected contact to the recycle bin
What is LiveChat?
LiveChat is a customer support platform with customization features like themes, engagement graphics, and labels. You can automate greetings, get detailed reports, create tickets, and track visitors easily.
Similar apps
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
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