Integrate Maropost Commerce Cloud (formerly Neto) with Freshdesk
Send information between Maropost Commerce Cloud (formerly Neto) and Freshdesk automatically, without writing any code, using Zoho Flow.
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Create a contact in Freshdesk when a new purchase is made in Maropost Commerce Cloud (formerly Neto)
Bridge the gap between purchase and support by instantly creating contacts in your customer service platform for immediate assistance. This flow will generate a new contact in Freshdesk in response to new purchases from Maropost Commerce Cloud (formerly Neto).
How it works
- The flow triggers when a new paid order is created in Maropost Commerce Cloud (formerly Neto).
- Zoho Flow creates a new contact in Freshdesk.
Create a contact in Freshdesk when a new purchase is made in Maropost Commerce Cloud (formerly Neto)
Maropost Commerce Cloud (formerly Neto) + Freshdesk
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Supported triggers and actions
Integrate Maropost Commerce Cloud (formerly Neto) and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Cart created
Triggers when a new cart is created in Abandoned/Closed/Open status
Product created
Triggers when a new product is created
Order created
Triggers when a new order is created
Customer created
Triggers when a new customer is created
Payment created
Triggers when a new payment is created
Order completed
Triggers when an order is completed
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
All Actions - Actions are the automated tasks
Create customer
Creates a new customer
Create order
Creates a new order
Create product
Creates a product
Fetch customer
Fetches the details of an existing customer
Fetch product
Fetches the details of a product using SKU and name
Create group
Creates a new group
Create forum category
Creates a new forum category
Add notes to ticket
Adds private or public notes to the selected ticket
Create ticket
Creates a new ticket
Create company
Creates a new company
Create forum
Creates a new forum in the selected category
Create contact
Creates a new contact
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch company
Fetches the details of an existing company by domain
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
What is Maropost Commerce Cloud (formerly Neto)?
Neto is a retail management platform that provides a complete solution for ecommerce, POS, Inventory & Fulfillment. It provides features like in-built shipping labelling, inventory control, native accounting integration and more.
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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