Integrate ServiceDesk Plus On-Premises with Shortcut
Send information between ServiceDesk Plus On-Premises and Shortcut automatically, without writing any code, using Zoho Flow.
Build your own integrations between ServiceDesk Plus On-Premises and Shortcut
Connect ServiceDesk Plus On-Premises and Shortcut with over 850+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate ServiceDesk Plus On-Premises and Shortcut using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request updated
Triggers when the details of an existing request are updated
Request created in template
Triggers when a new request is created in the selected template
Request updated in template
Triggers when an existing request is updated in the selected template
Request created
Triggers when a new request is created
Epic created
Triggers when a new epic is created
Comment added
Triggers when a new comment is added
Milestone created
Triggers when a new milestone is created
Story created
Triggers when a new story is created in a project
Project created
Triggers when a new project is created
All Actions - Actions are the automated tasks
Add solution
Adds a new solution
Create problem
Creates a new problem
Associate request with problem
Associates an existing request with the specified problem
Create request note
Creates a note for the selected request
Create request
Creates a new request
Create change
Creates a new change
Update request
Updates the details of an existing request
Update solution
Updates the details of an existing solution based on its ID
Update change
Updates the details of an existing change
Update problem
Updates the details of an existing problem
Fetch change
Fetches the details of an existing change by display ID
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch problem
Fetches the details of an existing problem by ID
Create epic
Creates a new epic
Create label
Creates a new label
Create comment
Creates a new comment in a selected story
Create team
Creates a new team
Create story
Creates a new story in the selected project
Create category
Creates a new category
Create iteration
Creates a new iteration
Create milestone
Creates a new milestone
Create project
Creates a new project
Update epic
Updates the details of an existing epic
Update iteration
Update details of an existing iteration
Update story
Updates the details of an existing story
Update label
Updates the details of an existing label
Update team
Update details of an existing team
Fetch epic
Fetch the details of an existing epic using ID
Fetch team
Fetch the details of an existing team using ID
What is ServiceDesk Plus On-Premises?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
Similar apps
What is Shortcut?
Shortcut is a project management solution for software development that lets you integrate with the tools that you use, enable cross functional work, and more.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more
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Sales Director, Artico
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CEO, Lakeside CNC Group
Zoho Flow has revolutionized our integration process, allowing us to transfer data seamlessly across multiple platforms without the need for coding. It has eliminated tedious and time-consuming tasks, making our workflow more efficient and saving us valuable time and effort. Zoho Flow is a game-changer for us, and I highly recommend it to anyone looking to streamline their business processes. Learn more
Toto
Technical Engineer, Master Liveaboards
