Integrate X-Cart with Freshdesk
Send information between X-Cart and Freshdesk automatically, without writing any code, using Zoho Flow.
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Create a contact in Freshdesk when a new purchase is made in X-Cart
Enhance customer satisfaction with immediate support integration at the moment of purchase. This flow will generate a new contact in Freshdesk in response to new purchases from X-Cart.
How it works
- The flow triggers when a new paid order is placed in X-Cart.
- Zoho Flow creates a new contact in Freshdesk.
Create a contact in Freshdesk when a new purchase is made in X-Cart
X-Cart + Freshdesk
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Supported triggers and actions
Integrate X-Cart and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New product
Triggers when a new product is created
Unfinished order
Triggers when there is an unfinished order
New customer
Triggers when a new customer is created
New paid order
Triggers when a new paid order is placed
New order
Triggers when a new order is placed
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
Create customer
Creates a new customer
Create product
Creates a new product
Fetch customer
Fetches an existing customer by ID
Fetch order
Fetches an existing order by ID
Fetch product
Fetches a product by SKU
Create forum
Creates a new forum in the selected category
Create ticket
Creates a new ticket
Create forum category
Creates a new forum category
Add notes to ticket
Adds private or public notes to the selected ticket
Create contact
Creates a new contact
Create company
Creates a new company
Create group
Creates a new group
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch company
Fetches the details of an existing company by domain
What is X-Cart?
X-Cart is eCommerce shopping cart software. You can add features with open source PHP code, install add-ons, and manage orders and inventory easily.
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Build comprehensive workflows using
Webhook triggers
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more
Toto
Technical Engineer, Master Liveaboards
