Integrate Deskpro with DoneDone
Send information between Deskpro and DoneDone automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Generate a task within your DoneDone for fresh tickets initiated in Deskpro
Promptly address your customers' issues by creating tasks whenever a new ticket arises. This flow will add new tasks to your DoneDone for new tickets generated in Deskpro.
How it works
- The flow triggers when a new ticket is created in Deskpro.
- Zoho Flow creates a task in the selected project in DoneDone.
Generate a task within your DoneDone for fresh tickets initiated in Deskpro
Deskpro + DoneDone
Build your own integrations between Deskpro and DoneDone
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Supported triggers and actions
Integrate Deskpro and DoneDone using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket response received
Triggers when a new response is received for a ticket
Ticket created
Triggers when a new ticket is created
Organization created
Triggers when a new organization is created
Person added
Triggers when a new person is added
Ticket updated
Triggers when any detail of a ticket is updated
Task created
Triggers when a new task is created in the selected project
All Actions - Actions are the automated tasks
Add note to ticket
Adds a note or message to the selected ticket
Create organization
Creates a new organization
Add person
Adds a new person
Create ticket
Creates a new ticket
Update ticket
Updates the details of an existing ticket
Fetch organization
Fetches the details of an existing organization
Fetch person or agent
Fetches the details of a person or agent by their email address or ID
Fetch ticket
Fetches the details of an existing ticket by its ID
Create task
Creates a task in the selected project
Create project
Creates a new project
Add comment
Adds a comment to the specified task
Update task priority
Updates the priority of the specified task
Update task status
Updates the status of the specified task
What is Deskpro?
Deskpro is a helpdesk software with mult-channel support. You can manage your entire user base, collaborate with your teams using instant messaging and notes, and also monitor ticket statistics, agent activities and more.
What is DoneDone?
DoneDone is a simple task tracker and shared inbox designed for companies to track their projects and support their customers.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
Harnoor Abroll
Technical and Operations Head, TruAct
