Integrate Deskpro with Runrun.it
Send information between Deskpro and Runrun.it automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Generate a task within your Runrun.it for fresh tickets initiated in Deskpro
Promptly address your customers' issues by creating tasks whenever a new ticket arises. This flow will create a task in your Runrun.it for newly generated tickets in Deskpro.
How it works
- The flow triggers when a new ticket is created in Deskpro.
- Zoho Flow creates a new task in Runrun.it.
Generate a task within your Runrun.it for fresh tickets initiated in Deskpro
Deskpro + Runrun.it
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Supported triggers and actions
Integrate Deskpro and Runrun.it using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket response received
Triggers when a new response is received for a ticket
Ticket created
Triggers when a new ticket is created
Organization created
Triggers when a new organization is created
Person added
Triggers when a new person is added
Ticket updated
Triggers when any detail of a ticket is updated
Project created
Triggers when a new project is created
Client created
Triggers when a new client is created
Task created
Triggers when a new task is created
All Actions - Actions are the automated tasks
Add note to ticket
Adds a note or message to the selected ticket
Create organization
Creates a new organization
Add person
Adds a new person
Create ticket
Creates a new ticket
Update ticket
Updates the details of an existing ticket
Fetch organization
Fetches the details of an existing organization
Fetch person or agent
Fetches the details of a person or agent by their email address or ID
Fetch ticket
Fetches the details of an existing ticket by its ID
Create post on enterprise wall
Creates a new post on enterprise wall
Create comment
Create a new comment
Create client
Creates a new client
Create project
Creates a new project
Create task
Creates a new task
Create post on team wall
Creates a new post on team wall
What is Deskpro?
Deskpro is a helpdesk software with mult-channel support. You can manage your entire user base, collaborate with your teams using instant messaging and notes, and also monitor ticket statistics, agent activities and more.
What is Runrun.it?
Runrun.it is a cloud-based team management platform that helps managers to get more productivity out of their teams when dealing with task, time, and talent management.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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