

Integrate Device Magic with Zendesk
Send information between Device Magic and Zendesk automatically, without writing any code, using Zoho Flow.
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Generate a ticket in Zendesk when a form is submitted in Device Magic
Improve response times to customer queries by promptly generating tickets upon form submission. This flow will create a fresh ticket in Zendesk upon receiving a new form submission in Device Magic.
How it works
- The flow triggers when a new submission is received in the selected form in Device Magic.
- Zoho Flow creates a new ticket in Zendesk.


Generate a ticket in Zendesk when a form is submitted in Device Magic
Device Magic + Zendesk

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Supported triggers and actions
Integrate Device Magic and Zendesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Submission received
Triggers when a new submission is received in the selected form

Ticket created
Triggers when a new ticket is created

Ticket updated
Triggers when the details of a ticket is updated

User created
Triggers when a new user is created

Organization created
Triggers when a new organization is created
All Actions - Actions are the automated tasks

Dispatch form
Dispatches a form to a target device

Create User
Creates a new user

Create Request
Creates a new ticket in a verified end user's account

Create Ticket
Creates a new ticket

Add Tag
Adds tag to the selected ticket

Create Organization
Creates a new organization

Update Ticket
Updates an existing ticket status or adds comments

Update Organization
Updates an existing organization

Update User Details
Updates an existing user's details

Add Comment
Adds comment to the selected ticket

Fetch Organization
Fetches the details of an existing organization

Fetch User
Fetches the details of an existing user by ID

Fetch Ticket
Fetches a ticket by ID
What is Device Magic?
Device Magic is mobile forms and data collection software. You can collect data without internet connection, send forms with pre-populated data, and track the location of each submission.
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What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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