Integrate EvaluAgent with RingCentral
Send information between EvaluAgent and RingCentral automatically, without writing any code, using Zoho Flow.
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Generate a new contact in RingCentral each time a new contact is created in EvaluAgent
Accurate contact details enable your sales team to deliver timely and personalized communication to users. This flow will log a new contact in RingCentral whenever a new contact is created in EvaluAgent.
How it works
- The flow triggers when a new contact is created in EvaluAgent.
- Zoho Flow creates a new contact in RingCentral.
Generate a new contact in RingCentral each time a new contact is created in EvaluAgent
EvaluAgent + RingCentral
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Supported triggers and actions
Integrate EvaluAgent and RingCentral using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Evaluation created
Triggers when a new evaluation is added
Contact created
Triggers when a new contact is created
New SMS
Triggers when a new SMS is sent or received
Call recorded
Triggers when a call is recorded
New voicemail
Triggers when a new voicemail is sent or received
New team chat
Triggers when a new team chat is created
New call
Triggers when a new call is initiated or received
Call disconnected
Triggers when a call is ended
Call missed
Triggers when a call is missed
Call answered
Trigger when a call is answered
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create user
Adds a new user
Update user
Updates the details of an existing user. It includes activating or deactivating the user by toggling the 'active' attribute.
Send SMS
Sends a new SMS to the specified phone number
Initiate ring-out call
Initiates a two-legged ring-out call based on the specified caller and callee phone number
Create contact
Creates a new contact
Create team message
Creates a new team message
Update contact
Updates the details of an existing contact
Block or allow phone number
Updates the blocked or allowed phone number list with the specified phone number
Fetch call record by ID
Fetches the details of an existing call record by ID
Fetch ring-out call status
Fetches the status of a 2-legged ring-out call
Fetch extension
Fetches the details of the existing extension
Fetch contact
Fetches the details of an existing contact
Fetch call by session ID
Fetches the details of an existing call by session ID
Fetch call by ID
Fetches the details of an existing call by ID
Fetch user
Fetches the details of an existing user
Fetch message by ID
Fetches the details of an existing message record by message ID
What is EvaluAgent?
EvaluAgent is a multi-channel quality assurance monitoring platform for customer service teams. It provides features such as customer surveys, evaluations, e-learning, reporting, and more.
Similar apps
What is RingCentral?
RingCentral is a cloud-based communication system that helps you better serve your customers with all-in-one cloud phone, video conferencing, team messaging, contact center and more.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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