

Integrate Formstack with Groove
Send information between Formstack and Groove automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started


Create a ticket in Groove for new form submissions in Formstack
Improve response times to customer queries by promptly generating tickets upon form submission. This flow will create a new ticket in Groove for new form submission in Formstack.
How it works
- The flow triggers when a new submission is added to the selected form in Formstack.
- Zoho Flow starts a new ticket for your customer in Groove.


Create a ticket in Groove for new form submissions in Formstack
Formstack + Groove

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Supported triggers and actions
Integrate Formstack and Groove using the below triggers and actions
All Triggers - A trigger kickstarts the flow

New Submission
Triggers when a new submission is added to the selected form

New Form
Triggers when a new form is created

Ticket closed
Triggers when a ticket is closed

Ticket created
Triggers when a new ticket is created

Customer replied
Triggers when a customer replies to a ticket

Ticket tagged
Triggers when a ticket is tagged

Note added
Triggers when a note is added to a ticket

Agent replied
Triggers when an agent replies to a ticket

Ticket assigned
Triggers when a ticket is assigned

Customer added
Triggers when a customer is added

Ticket opened
Triggers when a ticket is opened

Ticket priority changed
Triggers when a ticket's priority is changed

Ticket deleted
Triggers when a ticket is deleted from trash
All Actions - Actions are the automated tasks

Create Submission
Creates a submission in the selected form

Create new ticket
Starts a new ticket for your customer

Add note
Adds a private note to an existing ticket

Close ticket
Changes the state of a ticket to Closed

Reopen ticket
Changes the state of a ticket to Opened

Assign agent to ticket
Assigns an agent to a ticket

Change ticket state
Changes the state of a ticket

Find customer
Fetches customer profile details using email address
What is Formstack?
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What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
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