

Integrate Freshdesk with Sprintly
Send information between Freshdesk and Sprintly automatically, without writing any code, using Zoho Flow.
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Add new tasks to your Sprintly for new tickets generated in Freshdesk
Efficiently address customer concerns by promptly creating tasks. This flow will generate a task within your Sprintly for fresh tickets initiated in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in Sprintly.


Add new tasks to your Sprintly for new tickets generated in Freshdesk
Freshdesk + Sprintly

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Supported triggers and actions
Integrate Freshdesk and Sprintly using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Ticket updated
Triggers when the details of an existing ticket are updated

Contact created
Triggers when a new contact is created

Ticket created
Triggers when a new ticket is created

Ticket note added
Triggers when a note is added to the selected ticket

Contact updated
Triggers when the details of an existing contact are updated

Person added
Triggers when a new person is added

Item added
Triggers when a new item is added

Product added
Triggers when a new product is added
All Actions - Actions are the automated tasks

Create contact
Creates a new contact

Create forum category
Creates a new forum category

Add notes to ticket
Adds private or public notes to the selected ticket

Create forum
Creates a new forum in the selected category

Create ticket
Creates a new ticket

Create company
Creates a new company

Create group
Creates a new group

Update contact
Updates the details of an existing contact

Update company
Updates the details of an existing company

Update ticket
Updates the details of an existing ticket

Fetch ticket status
Fetches the status of a specific ticket by label

Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch company
Fetches the details of an existing company by domain

Fetch ticket by ID
Fetches the details of an existing ticket by ID

Fetch agent by ID
Fetches the details of an existing agent by ID

Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID

Fetch company by ID
Fetches the details of an existing company by ID

Fetch contact by ID
Fetches the details of an existing contact by ID

Fetch ticket status by ID
Fetches the status of a specific ticket by ID

Fetch ticket
Fetches the details of an existing ticket by requester email address and subject

Fetch ticket priority
Fetches the priority details of a specific ticket by label

Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID
Fetches the details of an existing group by ID

Create story
Creates a new story

Create test
Creates a new test

Create defect
Creates a new defect

Create person
Creates a new person

Create task
Creates a new task

Create product
Creates a new product
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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What is Sprintly?
Sprintly is agile issue tracking software that helps you stay up-to-date on the tasks your teammates are working on.
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