

Integrate Groove with Runrun.it
Send information between Groove and Runrun.it automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started


Generate a task within your Runrun.it for fresh tickets initiated in Groove
Efficiently address customer concerns by promptly creating tasks. This flow will create a task in Runrun.it for new tickets created in Groove.
How it works
- The flow triggers when a new ticket is created in Groove.
- Zoho Flow creates a new task in Runrun.it.


Generate a task within your Runrun.it for fresh tickets initiated in Groove
Groove + Runrun.it

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Supported triggers and actions
Integrate Groove and Runrun.it using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Ticket closed
Triggers when a ticket is closed

Ticket created
Triggers when a new ticket is created

Customer replied
Triggers when a customer replies to a ticket

Ticket tagged
Triggers when a ticket is tagged

Note added
Triggers when a note is added to a ticket

Agent replied
Triggers when an agent replies to a ticket

Ticket assigned
Triggers when a ticket is assigned

Customer added
Triggers when a customer is added

Ticket opened
Triggers when a ticket is opened

Ticket priority changed
Triggers when a ticket's priority is changed

Ticket deleted
Triggers when a ticket is deleted from trash

Project created
Triggers when a new project is created

Client created
Triggers when a new client is created

Task created
Triggers when a new task is created
All Actions - Actions are the automated tasks

Create new ticket
Starts a new ticket for your customer

Add note
Adds a private note to an existing ticket

Close ticket
Changes the state of a ticket to Closed

Reopen ticket
Changes the state of a ticket to Opened

Assign agent to ticket
Assigns an agent to a ticket

Change ticket state
Changes the state of a ticket

Find customer
Fetches customer profile details using email address

Create post on enterprise wall
Creates a new post on enterprise wall

Create comment
Create a new comment

Create client
Creates a new client

Create project
Creates a new project

Create task
Creates a new task

Create post on team wall
Creates a new post on team wall
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
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What is Runrun.it?
Runrun.it is a cloud-based team management platform that helps managers to get more productivity out of their teams when dealing with task, time, and talent management.
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