

Integrate Groove with Wrike
Send information between Groove and Wrike automatically, without writing any code, using Zoho Flow.
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Create action items in your Wrike for newly generated tickets in Groove
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will create a task in your Wrike for newly generated tickets in Groove.
How it works
- The flow triggers when a new ticket is created in Groove.
- Zoho Flow creates a new task under the selected folder or project in Wrike.


Create action items in your Wrike for newly generated tickets in Groove
Groove + Wrike

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Supported triggers and actions
Integrate Groove and Wrike using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Ticket closed
Triggers when a ticket is closed

Ticket created
Triggers when a new ticket is created

Customer replied
Triggers when a customer replies to a ticket

Ticket tagged
Triggers when a ticket is tagged

Note added
Triggers when a note is added to a ticket

Agent replied
Triggers when an agent replies to a ticket

Ticket assigned
Triggers when a ticket is assigned

Customer added
Triggers when a customer is added

Ticket opened
Triggers when a ticket is opened

Ticket priority changed
Triggers when a ticket's priority is changed

Ticket deleted
Triggers when a ticket is deleted from trash

Folder or project created
Triggers when a new folder or project is created

Project status updated
Triggers when the status of a project is updated

Comment added for folder or project
Triggers when a new comment is added for a folder or project

Comment added for task
Triggers when a new comment is added for a task

Attachment added
Triggers when an attachment is added and extracts the attachment URL

Task event occurred
Triggers when an event has occurred in a task

Task status updated
Triggers when the status of a task is updated

Task created
Triggers when a new task is created

Folder or project event occurred
Triggers when an event has occurred in a folder or a project
All Actions - Actions are the automated tasks

Create new ticket
Starts a new ticket for your customer

Add note
Adds a private note to an existing ticket

Close ticket
Changes the state of a ticket to Closed

Reopen ticket
Changes the state of a ticket to Opened

Assign agent to ticket
Assigns an agent to a ticket

Change ticket state
Changes the state of a ticket

Find customer
Fetches customer profile details using email address

Create task
Creates a new task under the selected folder or project

Fetch user
Fetches the details of an existing user

Create folder
Creates a new folder under the selected parent folder

Create time log entry
Creates a new time log entry for the specified task

Add comment to task
Adds a comment to the specified task

Create project
Creates a new project under the selected folder

Add comment to folder or project
Adds a comment to the selected folder or project

Update project
Updates the details of an existing project

Update task
Updates the details of an existing task

Fetch task
Fetches the details of an existing task

Fetch folder or project
Fetches the details of an existing folder or project
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
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What is Wrike?
Wrike is a project management tool where you can plan and organize your projects, tasks, and folders. You can customize your dashboard, synchronize tasks and milestones with calendar, and be up to date with the live activity stream.
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