Integrate Help Scout with Zoho FSM
Send information between Help Scout and Zoho FSM automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Help Scout and Zoho FSM using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Conversation assigned
Triggers when a conversation is assigned to a specified user
Customer added
Triggers when a new customer is added
Conversation created
Triggers when a new conversation is created
User created
Triggers when a new user is created
Mailbox added
Triggers when a new mailbox is added
Updated module entry
Triggers when the details of an existing module entry is updated
New module entry
Triggers when a new module entry is added
All Actions - Actions are the automated tasks
Create customer
Creates a customer if it does not already exist
Create conversation to customer.
Creates a new conversation to a customer from a user
Create conversation from customer
Creates a new conversation from a customer
Find customer
Finds customer by email address
Find user
Finds user by email address
Create module entry
Creates a new entry in the selected module
Update module entry
Updates the details of an existing record by entry ID
Fetch module entry
Fetches the details of an existing record by entry ID
What is Help Scout?
Help Scout is a help desk software application which provides an email-based customer support platform, knowledge base tool, and search tools for customer service professionals.
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What is Zoho FSM?
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more
Owain ap Rees
Sales Director, Artico
All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
