Integrate LiveChat with Drift

Send information between LiveChat and Drift automatically, without writing any code, using Zoho Flow.

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Set up a new contact in Drift for each live chat initiation in LiveChat

Instantly capture new contact information from a live chat session and eliminate the possibility of omission. This flow will establish a new contact in Drift for each new live chat session in your LiveChat.

How it works
  1. The flow triggers when a new chat is created in LiveChat.
  2. Zoho Flow creates a new contact in Drift.
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Set up a new contact in Drift for each live chat initiation in LiveChat

LiveChat + Drift

Build your own integrations between LiveChat and Drift

Connect LiveChat and Drift with over 850+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate LiveChat and Drift using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Visitor queued

Triggers when a visitor is queued

Chat created

Triggers when a new chat is created

Chat ended

Triggers when a chat is ended

New conversation

Triggers when a new conversation is created

Conversation closed

Triggers when a conversation is closed

All Actions - Actions are the automated tasks

Resume chat

Restarts an archived chat

Close chat

Closes an existing chat

Create contact

Creates a new contact

Update contact

Updates the details of an existing contact

Fetch contact - By ID

Fetches the details of an existing contact by ID

Fetch conversation

Fetches the details of a conversation by its ID

Fetch contact - By email

Fetches the details of an existing contact by email

What is LiveChat?

LiveChat is a customer support platform with customization features like themes, engagement graphics, and labels. You can automate greetings, get detailed reports, create tickets, and track visitors easily.

Customer Support

What is Drift?

Drift is a conversational marketing platform that allows you to send targeted in-app messages, set up bots to chat with visitors, and get notifications when targeted customers visit the site.

Customer Support

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more

Owain ap Rees

Sales Director, Artico

We use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have 'forgotten repairs' anymore. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.

Julien Granjean

CEO, iDAYit

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