Integrate LiveChat with ZappHub
Send information between LiveChat and ZappHub automatically, without writing any code, using Zoho Flow.
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Generate a contact in ZappHub for every new live chat session in LiveChat
Capture all customer information seamlessly during live sessions, with zero manual intervention. This flow will generate a new contact in ZappHub every time there is a new live chat session in your LiveChat.
How it works
- The flow triggers when a new chat is created in LiveChat.
- Zoho Flow creates a new user contact in the internal contacts agenda of the WhatsApp device connected in ZappHub.
Generate a contact in ZappHub for every new live chat session in LiveChat
LiveChat + ZappHub
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Supported triggers and actions
Integrate LiveChat and ZappHub using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Visitor queued
Triggers when a visitor is queued
Chat created
Triggers when a new chat is created
Chat ended
Triggers when a chat is ended
Message delivered
Triggers when a message is delivered successfully
Message sent or received
Triggers when a new message is sent or received
All Actions - Actions are the automated tasks
Resume chat
Restarts an archived chat
Close chat
Closes an existing chat
Create agent
Creates a new chat agent for the current device
Send message
Sends a new text message to the specified phone number, group, or broadcast list.
Create contact
Creates a new user contact in the internal contacts agenda of the WhatsApp device connected
Add participants to group
Adds the specified participants to an existing group using their phone numbers
Revoke group invite
Revokes the specified group invite code
Update contact
Updates the details of an existing contact using WhatsApp contact ID
Remove participant from group
Removes the specified participants from an existing group by phone number
Fetch contact
Fetches the details of an existing contact using WhatsApp ID or phone number
Fetch group invite code
Fetches the invite URL for an existing group
Validate phone number
Validates the specified list of phone numbers, optionally enforcing the country code or local prefix.
What is LiveChat?
LiveChat is a customer support platform with customization features like themes, engagement graphics, and labels. You can automate greetings, get detailed reports, create tickets, and track visitors easily.
What is ZappHub?
ZappHub is a collaborative, web-based live chat solution that allows multiple people to interact with a linked WhatsApp account simultaneously.
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Learn more >Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level. Learn more
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CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
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Technical Engineer, Master Liveaboards
