Integrate ServiceNow with Outlook

Send information between ServiceNow and Outlook automatically, without writing any code, using Zoho Flow.

Build your own integrations between ServiceNow and Outlook

Connect ServiceNow and Outlook with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate ServiceNow and Outlook using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Record updated

Triggers when the details of an existing record are updated

Record created

Triggers when an incident record is created

Event created

Triggers when a new event is created

Email received

Triggers when a new email is received

All Actions - Actions are the automated tasks

Create record

Creates a new record in a table (eg., Incident, Problem, Case, etc)

Create incident

Creates a new incident record

Update incident

Updates the details of an existing incident record

Update record

Updates the details of an existing record in the specified table

Fetch reference record

Fetches the details of an existing table reference record (eg., User, Problem, Core company, etc)

Fetch user

Fetches the details of an existing user

Fetch record

Fetches the details of an existing record in the specified table by search query

Fetch incident

Fetches the details of an existing incident record by ID

Reply to email

Replies to the specified email

Flag email

Flags the specified email

Create contact

Creates a new contact

Create event

Creates a new event

Send email

Creates and sends a new email

Update contact

Updates the details of an existing contact

Update event

Updates a event by id

Find contact folder

Finds a folder by name

Fetch contact

Fetches the details of an existing contact by email address from the default contacts folder

Fetch event

Fetches an event by title

Fetch calendar

Fetches the details of a calendar by name

What is ServiceNow?

ServiceNow is an IT service management platform. You can manage your problems and releases, generate customized reports, and use machine learning to route, categorize, and prioritize issues.

ITSM

What is Outlook?

Outlook is email software that lets you manage contacts, set reminders, and share calendars with coworkers.

Email Microsoft Popular

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more

Siddharth Ahuja

CEO, Fabricroot

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