![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
![](https://flow-in-public.nimbuspop.com/flow-apps/sendgrid.png)
Integrate Zoho Desk with SendGrid
Send information between Zoho Desk and SendGrid automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
![](https://flow-in-public.nimbuspop.com/flow-apps/sendgrid.png)
Add a new contact in SendGrid whenever a new contact is added in Zoho Desk
Ensure quick access to contact information across all platforms for enhanced engagement. This flow create a new contact is in SendGrid each time a new contact is created in Zoho Desk.
How it works
- The flow triggers when a new contact is created in the selected portal in Zoho Desk.
- Zoho Flow adds a new contact. Updates the details if it already exists. in SendGrid.
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
![](https://flow-in-public.nimbuspop.com/flow-apps/sendgrid.png)
Add a new contact in SendGrid whenever a new contact is added in Zoho Desk
Zoho Desk + SendGrid
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Zoho Desk and SendGrid
Connect Zoho Desk and SendGrid with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Zoho Desk and SendGrid using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Agent created
Triggers when a new agent is created in the selected portal
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Account updated
Triggers when the details of the selected account is updated
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Task created
Triggers when a new task is created in the selected portal
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Product created
Triggers when a new product is created
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Time entry updated
Triggers when a time entry is updated in the selected task
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Call updated
Triggers when the details of a call is updated in the selected portal
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Agent updated
Triggers when the details of an agent is updated in the selected portal
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Agent availability updated
Triggers when the availability of an agent is updated
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Event created
Triggers when a new event is created in the selected portal
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Ticket created or updated
Triggers when a new ticket is created or if the details of an existing ticket are updated
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Ticket moved
Triggers when a ticket is moved to a different team or department
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Contact updated
Triggers when the details of a contact is updated in the selected portal
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Account created
Triggers when a new account is created in the selected portal
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Article created
Triggers when a new article is created
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Ticket created
Triggers when a new ticket is created in the selected portal
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Ticket comment updated
Triggers when the selected ticket comment is updated
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Event updated
Triggers when the details of an event is updated
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Call created
Triggers when a new call is created in the selected portal
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Ticket updated
Triggers when the details of the selected ticket is updated
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Contact created
Triggers when a new contact is created in the selected portal
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Task updated
Triggers when the details of a task is updated in the selected portal
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Article updated
Triggers when an existing article is updated
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Time entry created
Triggers when a new time entry is created in the selected task
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Ticket approval added
Triggers when a new ticket approval is added
![](https://flow-in-public.nimbuspop.com/flow-apps/sendgrid.png)
New report generated
Triggers when a new email campaign report is generated
![](https://flow-in-public.nimbuspop.com/flow-apps/sendgrid.png)
Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create contract
Creates a new contract for the selected account
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create account
Creates a new account in the selected organization
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create article
Creates a new article
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create topic
Creates a new topic
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create task
Creates a new task in the selected department
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Send email reply
Sends a reply for the specified ticket created in the email channel
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create contact comment
Creates a comment in the selected contact
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create ticket comment
Creates a comment in the selected ticket
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create custom module record
Creates a new custom module record
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create call
Creates a new call in the selected organization
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Add task time entry
Adds time entry for an existing task
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create product
Creates a new product in the selected organization
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create topic comment
Creates a comment for the specified topic
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create task comment
Creates a new comment in the specified task
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Remove tag
Removes a tag from the specified ticket
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Add ticket time entry
Adds time entry for an existing ticket
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create ticket
Creates a new ticket in the selected organization
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create event
Creates a new event in the selected organization
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create agent
Creates a new agent in the selected organization
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Create contact
Creates a new contact in the selected organization
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Add tag
Adds a tag to the specified ticket
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Add user to group
Adds the specified users to an existing group
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update contact
Updates the selected contact
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update agent
Updates the details of an existing agent
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update contract
Updates the details of an existing contract
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update agent availability
Updates the availability status of an existing agent
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update ticket comment
Updates the comment for the specified ticket
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update call
Updates the details of the specified call
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Edit ticket time entry
Edits the time entry of an existing ticket
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Close ticket
Closes the specified tickets
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Invite contact to the help center
Invites the specified contacts to help center
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update KB user status
Updates the status of an existing KB user
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Associate accounts to contact
Associates the specified account with the specified contact
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Move ticket
Moves the specified ticket to the selected department
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update account
Updates the selected account
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update product
Updates the details of the selected product
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update ticket timer
Updates the timer of an existing ticket
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update custom module record
Updates the details of an existing custom module record
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Remove user from group
Removes the specified users from an existing group
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update topic
Updates the details of an existing topic
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Send custom channel reply
Sends reply for a ticket via the selected channel
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update article
Updates the details of an existing article
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update task timer
Updates the timer of an existing task
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update call timer
Updates the timer of an existing call
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update task
Updates the details of an existing task
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Update contact comment
Updates the specified comment in the selected contact
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch event
Fetches the details of an event based on the selected field
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch call
Fetches the details of a call based on the selected field
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch contract
Fetches the details of an existing contract
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch product
Fetches the details of an existing product by unique ID or name
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch custom module record
Fetches the details of an existing custom module record
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch contact
Fetches a contact by email address, unique ID, or contact name
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch account
Fetches an existing account by name or ID
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch ticket tags
Fetches ticket tags using ticket ID
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch customer happiness
Fetches the happiness feedback of an existing customer
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch ticket thread
Fetches ticket thread by its unique ID
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch agent
Fetches the details of an existing agent by ID or email
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch article
Fetches the details of an existing article
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch ticket time entry
Fetches the time entry of an existing ticket
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch KB user
Fetches the details of an existing KB user
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch task
Fetches the details of an existing task by ID
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Fetch ticket
Fetches the details of an existing ticket
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Trash ticket
Moves selected ticket to the recycle bin
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Trash contact
Moves selected contact to the recycle bin
![](https://flow-in-public.nimbuspop.com/flow-apps/zoho_desk.png)
Trash account
Moves selected account to the recycle bin
![](https://flow-in-public.nimbuspop.com/flow-apps/sendgrid.png)
Add email address to suppression group
Adds the specified email address to the selected suppression group
![](https://flow-in-public.nimbuspop.com/flow-apps/sendgrid.png)
Create suppression group
Creates a new suppression group
![](https://flow-in-public.nimbuspop.com/flow-apps/sendgrid.png)
Send email
Sends an email to the specified recipients
![](https://flow-in-public.nimbuspop.com/flow-apps/sendgrid.png)
Create single send email
Creates a single send email and stores it in draft
![](https://flow-in-public.nimbuspop.com/flow-apps/sendgrid.png)
Add or update contact
Adds a new contact. Updates the details if it already exists.
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
What is SendGrid?
SendGrid is a customer communication platform for sending marketing and transactional emails. You can use the customized templates, schedule features, and perform A/B testing to ensure maximum customer engagement.
Similar apps
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