Integrate Deskpro with Apptio Targetprocess
Send information between Deskpro and Apptio Targetprocess automatically, without writing any code, using Zoho Flow.
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Generate a task within your Apptio Targetprocess for fresh tickets initiated in Deskpro
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will add new tasks to your Apptio Targetprocess for new tickets generated in Deskpro.
How it works
- The flow triggers when a new ticket is created in Deskpro.
- Zoho Flow creates a new task in Apptio Targetprocess.
Generate a task within your Apptio Targetprocess for fresh tickets initiated in Deskpro
Deskpro + Apptio Targetprocess
Build your own integrations between Deskpro and Apptio Targetprocess
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Supported triggers and actions
Integrate Deskpro and Apptio Targetprocess using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Organization created
Triggers when a new organization is created
Ticket response received
Triggers when a new response is received for a ticket
Ticket updated
Triggers when any detail of a ticket is updated
Ticket created
Triggers when a new ticket is created
Person added
Triggers when a new person is added
New bug
Triggers when a new bug is created
New team iteration
Triggers when a new team iteration is added
New task
Triggers when a new task is created
New feature
Triggers when new feature is created
New release
Triggers when a new release is created
New comment
Triggers when a new comment is added
New build
Triggers when a new build is created
New iteration
Triggers when a new iteration is added
New request
Triggers when a new request is created
New time record
Triggers when a new time record is created
New project
Triggers when a new project is created
New user story
Triggers when a new user story is created
All Actions - Actions are the automated tasks
Add person
Adds a new person
Create ticket
Creates a new ticket
Add note to ticket
Adds a note or message to the selected ticket
Create organization
Creates a new organization
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket by its ID
Fetch organization
Fetches the details of an existing organization
Fetch person or agent
Fetches the details of a person or agent by their email address or ID
Create request
Creates a new request
Create feature
Creates a new feature
Create task
Creates a new task
Create bug
Creates a new bug
Create time record
Creates a new time record
Create user story
Creates a new user story
Add comment
Adds a new comment to an existing entity
Create build
Creates a new build
Add requester to request
Creates a new requester and adds them to an existing request
What is Deskpro?
Deskpro is a helpdesk software with mult-channel support. You can manage your entire user base, collaborate with your teams using instant messaging and notes, and also monitor ticket statistics, agent activities and more.
What is Apptio Targetprocess?
Targetprocess is a project management tool that lets you track activities, share boards, and build custom reports.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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