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Integrate Freshdesk with Active Collab
Send information between Freshdesk and Active Collab automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
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Create a task in Active Collab for new tickets created in Freshdesk
Efficiently address customer concerns by promptly creating tasks. This flow will create a task in Active Collab for new tickets created in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in Active Collab.
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Create a task in Active Collab for new tickets created in Freshdesk
Freshdesk + Active Collab
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Build your own integrations between Freshdesk and Active Collab
Connect Freshdesk and Active Collab with over 700+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and Active Collab using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Contact updated
Triggers when the details of an existing contact are updated
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Ticket created
Triggers when a new ticket is created
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Ticket note added
Triggers when a note is added to the selected ticket
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Contact created
Triggers when a new contact is created
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Ticket updated
Triggers when the details of an existing ticket are updated
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Task created
Triggers when a new task is created
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Task list created
Triggers when a new task list is created in a project
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Task updated
Triggers when the details of an existing task is updated
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Comment added
Triggers when a comment is added to an object
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Task moved
Triggers when a task is moved from one task list to another
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Task closed
Triggers when a task is closed
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Project created
Triggers when a new project is created
All Actions - Actions are the automated tasks
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Create contact
Creates a new contact
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Create forum category
Creates a new forum category
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Create company
Creates a new company
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Create group
Creates a new group
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Create ticket
Creates a new ticket
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Add notes to ticket
Adds private or public notes to the selected ticket
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Create forum
Creates a new forum in the selected category
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Update company
Updates the details of an existing company
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Update contact
Updates the details of an existing contact
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Update ticket
Updates the details of an existing ticket
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Fetch company
Fetches the details of an existing company by domain
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Fetch ticket by ID
Fetches the details of an existing ticket by ID
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Fetch ticket status by ID
Fetches the status of a specific ticket by ID
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Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
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Fetch company by ID
Fetches the details of an existing company by ID
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Fetch contact by ID
Fetches the details of an existing contact by ID
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Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
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Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
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Fetch group by ID
Fetches the details of an existing group by ID
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Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
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Fetch ticket priority
Fetches the priority details of a specific ticket by label
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Fetch agent by ID
Fetches the details of an existing agent by ID
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Fetch ticket status
Fetches the status of a specific ticket by label
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Create company
Creates a new company
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Create task
Creates a new task
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Add comment to discussion
Adds a new comment to discussion
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Add comment to task
Creates a new comment in the selected task
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Create project
Creates a new project
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Move task
Moves the specified task to the selected task list
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Fetch user
Fetches the details of an existing user by email address
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Fetch task
Fetches the details of an existing task
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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What is Active Collab?
ActiveCollab is a project management solution for creative professionals. It allows you to split projects into tasks and subtasks, track your time, evaluate your progress, and measure the impact your business is making.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >