Integrate Freshdesk with Aircall
Send information between Freshdesk and Aircall automatically, without writing any code, using Zoho Flow.
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Add a new contact in Aircall whenever a new contact is added in Freshdesk
Ensure effective engagement by marketing and sales with up-to-date contact information across platforms. This flow will generate a new contact in Aircall each time a new contact is created in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new contact in Aircall.
Add a new contact in Aircall whenever a new contact is added in Freshdesk
Freshdesk + Aircall
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Supported triggers and actions
Integrate Freshdesk and Aircall using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Contact updated
Triggers when the details of an existing contact are updated
Assigned call
Triggers when a call is assigned to someone
New inbound call
Triggers when there is a new inbound call
Call ended
Triggers when a call ends
New missed call
Triggers when there is a new missed call
New outbound call
Triggers when there is a new outbound call
New voicemail
Triggers when there is a new voicemail
Updated contact
Triggers when a contact is updated
Tagged call
Triggers when a call is tagged
Commented call
Triggers when a call is commented on by someone
New contact
Triggers when a new contact is created
All Actions - Actions are the automated tasks
Create group
Creates a new group
Create contact
Creates a new contact
Create forum category
Creates a new forum category
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Create company
Creates a new company
Add notes to ticket
Adds private or public notes to the selected ticket
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch company
Fetches the details of an existing company by domain
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Create contact
Creates a new contact
Create tag
Creates a new tag
Update contact
Updates the details of an existing contact
Update contact's email address
Updates the email details of an existing contact using its entry ID
Update contact's phone number
Updates the phone number of an existing contact using its entry ID
Fetch contact
Fetches the details of an existing contact by ID, phone number, or email address
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Build comprehensive workflows using
Webhook triggers
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more
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