Integrate Freshdesk with EZ Texting
Send information between Freshdesk and EZ Texting automatically, without writing any code, using Zoho Flow.
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Create a new contact in EZ Texting whenever a new contact is created in Freshdesk
Ensure quick access to contact information across all platforms for enhanced engagement. This flow create a new contact is in EZ Texting each time a new contact is created in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new contact in EZ Texting.
Create a new contact in EZ Texting whenever a new contact is created in Freshdesk
Freshdesk + EZ Texting
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Supported triggers and actions
Integrate Freshdesk and EZ Texting using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Ticket note added
Triggers when a note is added to the selected ticket
New contact
Triggers when a new contact is created
New message
Triggers when a new message is received
All Actions - Actions are the automated tasks
Create forum category
Creates a new forum category
Create company
Creates a new company
Create ticket
Creates a new ticket
Create group
Creates a new group
Create contact
Creates a new contact
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Fetch company
Fetches the details of an existing company by domain
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Update contact
Updates the details of an existing contact
Move message to folder
Moves a message to the selected folder
Create contact
Creates a new contact
Send SMS
Sends a new text message
Fetch delivery report
Fetches the delivery report of the specified message
Fetch contact
Fetches an existing contact by email, phone number, or both
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is EZ Texting?
EZ Texting is a text marketing platform. You can schedule reminders, send messages to mobile and non-mobile numbers, and track spikes in engagement.
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