Integrate Freshdesk with RingCentral

Send information between Freshdesk and RingCentral automatically, without writing any code, using Zoho Flow.

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Add a new contact in RingCentral whenever a new contact is added in Freshdesk

Ensure effective engagement by marketing and sales with up-to-date contact information across platforms. This flow will add a new contact in RingCentral whenever a new contact is added in Freshdesk.

How it works
  1. The flow triggers when a new contact is created in Freshdesk.
  2. Zoho Flow creates a new contact in RingCentral.
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Add a new contact in RingCentral whenever a new contact is added in Freshdesk

Freshdesk + RingCentral

Build your own integrations between Freshdesk and RingCentral

Connect Freshdesk and RingCentral with over 700+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Freshdesk and RingCentral using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Contact updated

Triggers when the details of an existing contact are updated

Ticket created

Triggers when a new ticket is created

Ticket note added

Triggers when a note is added to the selected ticket

Contact created

Triggers when a new contact is created

Ticket updated

Triggers when the details of an existing ticket are updated

New team chat

Triggers when a new team chat is created

New call

Triggers when a new call is initiated or received

Call recorded

Triggers when a call is recorded

New voicemail

Triggers when a new voicemail is sent or received

Call answered

Trigger when a call is answered

New SMS

Triggers when a new SMS is sent or received

Call disconnected

Triggers when a call is ended

Call missed

Triggers when a call is missed

All Actions - Actions are the automated tasks

Create contact

Creates a new contact

Create forum category

Creates a new forum category

Create company

Creates a new company

Create group

Creates a new group

Create ticket

Creates a new ticket

Add notes to ticket

Adds private or public notes to the selected ticket

Create forum

Creates a new forum in the selected category

Update company

Updates the details of an existing company

Update contact

Updates the details of an existing contact

Update ticket

Updates the details of an existing ticket

Fetch company

Fetches the details of an existing company by domain

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch company by ID

Fetches the details of an existing company by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID

Fetches the details of an existing group by ID

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch ticket status

Fetches the status of a specific ticket by label

Create contact

Creates a new contact

Create team message

Creates a new team message

Initiate ring-out call

Initiates a two-legged ring-out call based on the specified caller and callee phone number

Send SMS

Sends a new SMS to the specified phone number

Update contact

Updates the details of an existing contact

Block or allow phone number

Updates the blocked or allowed phone number list with the specified phone number

Fetch call by session ID

Fetches the details of an existing call by session ID

Fetch extension

Fetches the details of the existing extension

Fetch call record by ID

Fetches the details of an existing call record by ID

Fetch ring-out call status

Fetches the status of a 2-legged ring-out call

Fetch message by ID

Fetches the details of an existing message record by message ID

Fetch call by ID

Fetches the details of an existing call by ID

Fetch user

Fetches the details of an existing user

Fetch contact

Fetches the details of an existing contact

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

What is RingCentral?

RingCentral is a cloud-based communication system that helps you better serve your customers with all-in-one cloud phone, video conferencing, team messaging, contact center and more.

Phone/SMS

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more

Owain ap Rees

Sales Director, Artico

All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more

Siddharth Ahuja

CEO, Fabricroot

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