Integrate Freshdesk with Tick
Send information between Freshdesk and Tick automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Generate a task within your Tick for fresh tickets initiated in Freshdesk
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will create a task in Tick for new tickets created in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in Tick.
Generate a task within your Tick for fresh tickets initiated in Freshdesk
Freshdesk + Tick
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Supported triggers and actions
Integrate Freshdesk and Tick using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Contact updated
Triggers when the details of an existing contact are updated
New task
Triggers when a new task is created
New project
Triggers when a new project is created
New time entry
Triggers when a new time entry is created
New client
Triggers when a new client is added
All Actions - Actions are the automated tasks
Create group
Creates a new group
Create contact
Creates a new contact
Create forum category
Creates a new forum category
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Create company
Creates a new company
Add notes to ticket
Adds private or public notes to the selected ticket
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch company
Fetches the details of an existing company by domain
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Add user
Adds a new user
Create project
Creates a new project
Create time entry
Creates a new time entry
Create task
Creates a new task
Add client
Adds a new client
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Tick?
Tick is time-tracking software that lets you manage projects and budget. You can create recurring projects, bill clients, and track progress with powerful reports.
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow was the deal-maker for the whole Zoho platform. For everyone who wants to use more than one Zoho app, Zoho Flow is a must. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
