Integrate Freshdesk with Trigger
Send information between Freshdesk and Trigger automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Generate a task within your Trigger for fresh tickets initiated in Freshdesk
Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will create a task in your Trigger for newly generated tickets in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in the selected project in Trigger.
Generate a task within your Trigger for fresh tickets initiated in Freshdesk
Freshdesk + Trigger
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Supported triggers and actions
Integrate Freshdesk and Trigger using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Contact updated
Triggers when the details of an existing contact are updated
Task created
Triggers when a new task is created in the selected project
Company created
Triggers when a new company is created
Project created
Triggers when a new project is created
All Actions - Actions are the automated tasks
Create group
Creates a new group
Create contact
Creates a new contact
Create forum category
Creates a new forum category
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Create company
Creates a new company
Add notes to ticket
Adds private or public notes to the selected ticket
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch company
Fetches the details of an existing company by domain
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Create company
Creates a new company
Create task
Creates a new task in the selected project
Create project
Creates a new project
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Trigger?
Trigger is a project management application that lets you track time, get updates on certain or all tasks, and create invoices from time sheets.
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