![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Integrate Freshdesk with Zoho SalesIQ
Send information between Freshdesk and Zoho SalesIQ automatically, without writing any code, using Zoho Flow.
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Freshdesk and Zoho SalesIQ
Connect Freshdesk and Zoho SalesIQ with over 650+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and Zoho SalesIQ using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact updated
Triggers when the details of an existing contact are updated
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket updated
Triggers when the details of an existing ticket are updated
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket created
Triggers when a new ticket is created
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact created
Triggers when a new contact is created
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket note added
Triggers when a note is added to the selected ticket
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation transfer rejected
Triggers when a transferred chat is rejected by the operator
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation participants deleted
Triggers when a participant is removed from a conversation
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation created
Triggers when a new conversation is created
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation participants added
Triggers when participants are invited to the chat
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation rated
Triggers when a conversation is rated
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation transfer accepted
Triggers when a transferred chat is accepted by the operator
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Operator added
Triggers when a new operator is added
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation attender updated
Triggers when an operator picks up a chat
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation missed
Triggers when a conversation is missed
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation completed
Triggers when a conversation is completed
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation transfer initiated
Triggers when a conversation transfer is initiated
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Department created
Triggers when a new department is created to the specified portal
All Actions - Actions are the automated tasks
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum category
Creates a new forum category
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Create company
Creates a new company
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Create ticket
Creates a new ticket
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Create group
Creates a new group
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Create contact
Creates a new contact
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum
Creates a new forum in the selected category
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Add notes to ticket
Adds private or public notes to the selected ticket
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Update company
Updates the details of an existing company
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Update contact
Updates the details of an existing contact
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company
Fetches the details of an existing company by domain
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch group by ID
Fetches the details of an existing group by ID
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket by ID
Fetches the details of an existing ticket by ID
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company by ID
Fetches the details of an existing company by ID
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact by ID
Fetches the details of an existing contact by ID
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority
Fetches the priority details of a specific ticket by label
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status
Fetches the status of a specific ticket by label
![](https://flow-jp-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent by ID
Fetches the details of an existing agent by ID
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Associate operators to department
Associates operators to the selected department
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Send message to latest conversation
Sends a message to the latest conversation
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Create article
Creates a new article
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Enable department
Enables the selected department
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Disable department
Disables the selected department
![](https://flow-jp-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Update operator status
Updates the status of an existing operator
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Zoho SalesIQ?
Zoho SalesIQ is live chat software that lets you track visitors, identify prospects, and monitor agent performance in real time.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
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Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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