Integrate Freshdesk with Zoho SalesIQ
Send information between Freshdesk and Zoho SalesIQ automatically, without writing any code, using Zoho Flow.
Build your own integrations between Freshdesk and Zoho SalesIQ
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Supported triggers and actions
Integrate Freshdesk and Zoho SalesIQ using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Ticket note added
Triggers when a note is added to the selected ticket
Conversation transfer rejected
Triggers when a transferred chat is rejected by the operator
Conversation participants deleted
Triggers when a participant is removed from a conversation
Conversation created
Triggers when a new conversation is created
Conversation participants added
Triggers when participants are invited to the chat
Conversation rated
Triggers when a conversation is rated
Conversation transfer accepted
Triggers when a transferred chat is accepted by the operator
Operator added
Triggers when a new operator is added
Conversation attender updated
Triggers when an operator picks up a chat
Conversation missed
Triggers when a conversation is missed
Conversation completed
Triggers when a conversation is completed
Conversation transfer initiated
Triggers when a conversation transfer is initiated
Department created
Triggers when a new department is created to the specified portal
All Actions - Actions are the automated tasks
Create forum category
Creates a new forum category
Create company
Creates a new company
Create ticket
Creates a new ticket
Create group
Creates a new group
Create contact
Creates a new contact
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Fetch company
Fetches the details of an existing company by domain
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Associate operators to department
Associates operators to the selected department
Send message to latest conversation
Sends a message to the latest conversation
Create article
Creates a new article
Enable department
Enables the selected department
Disable department
Disables the selected department
Update operator status
Updates the status of an existing operator
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Zoho SalesIQ?
Zoho SalesIQ is live chat software that lets you track visitors, identify prospects, and monitor agent performance in real time.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
We use Zoho Flow to connect Zoho Billing with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Billing and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!
Josh Lucas
Head of Operations, AAA Band Rentals
Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more
Siddharth Ahuja
CEO, Fabricroot
