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Integrate Groove with Flow
Send information between Groove and Flow automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
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Create action items in your Flow for newly generated tickets in Groove
Promptly address your customers' issues by creating tasks whenever a new ticket arises. This flow will create a task in Flow for new tickets created in Groove.
How it works
- The flow triggers when a new ticket is created in Groove.
- Zoho Flow creates a new task in the selected workspace in Flow.
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Create action items in your Flow for newly generated tickets in Groove
Groove + Flow
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Build your own integrations between Groove and Flow
Connect Groove and Flow with over 700+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Groove and Flow using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Customer added
Triggers when a customer is added
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Ticket assigned
Triggers when a ticket is assigned
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Ticket created
Triggers when a new ticket is created
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Ticket tagged
Triggers when a ticket is tagged
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Ticket closed
Triggers when a ticket is closed
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Ticket opened
Triggers when a ticket is opened
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Customer replied
Triggers when a customer replies to a ticket
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Agent replied
Triggers when an agent replies to a ticket
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Ticket deleted
Triggers when a ticket is deleted from trash
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Note added
Triggers when a note is added to a ticket
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Ticket priority changed
Triggers when a ticket's priority is changed
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Team created
Triggers when a new team is created
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Project created
Triggers when a new project is created
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Task updated
Triggers when the selected task is updated
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Task created
Triggers when a new task is created
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Project updated
Triggers when the details of an existing project are updated
All Actions - Actions are the automated tasks
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Add note
Adds a private note to an existing ticket
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Create new ticket
Starts a new ticket for your customer
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Assign agent to ticket
Assigns an agent to a ticket
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Reopen ticket
Changes the state of a ticket to Opened
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Change ticket state
Changes the state of a ticket
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Close ticket
Changes the state of a ticket to Closed
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Find customer
Fetches customer profile details using email address
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Create task
Creates a new task in the selected workspace
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Post comment
Posts a comment in the selected task
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
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What is Flow?
Flow is project and task management software. You can track resources, collaborate with your team, and organize tasks with custom views.
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