Integrate Groove with TeamGrid

Send information between Groove and TeamGrid automatically, without writing any code, using Zoho Flow.

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Create action items in your TeamGrid for newly generated tickets in Groove

Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will create a task in TeamGrid for new tickets created in Groove.

How it works
  1. The flow triggers when a new ticket is created in Groove.
  2. Zoho Flow creates a new task in TeamGrid.
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Create action items in your TeamGrid for newly generated tickets in Groove

Groove + TeamGrid

Build your own integrations between Groove and TeamGrid

Connect Groove and TeamGrid with over 700+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Groove and TeamGrid using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Customer added

Triggers when a customer is added

Ticket assigned

Triggers when a ticket is assigned

Ticket created

Triggers when a new ticket is created

Ticket tagged

Triggers when a ticket is tagged

Ticket closed

Triggers when a ticket is closed

Ticket opened

Triggers when a ticket is opened

Customer replied

Triggers when a customer replies to a ticket

Agent replied

Triggers when an agent replies to a ticket

Ticket deleted

Triggers when a ticket is deleted from trash

Note added

Triggers when a note is added to a ticket

Ticket priority changed

Triggers when a ticket's priority is changed

Project completed

Triggers when a project is completed

Task completed

Triggers when task is completed

Task created

Triggers when a task is created

Project created

Triggers when a new project is created

Contact created

Triggers when a new contact is created

All Actions - Actions are the automated tasks

Add note

Adds a private note to an existing ticket

Create new ticket

Starts a new ticket for your customer

Assign agent to ticket

Assigns an agent to a ticket

Reopen ticket

Changes the state of a ticket to Opened

Change ticket state

Changes the state of a ticket

Close ticket

Changes the state of a ticket to Closed

Find customer

Fetches customer profile details using email address

Create task

Creates a new task

Complete project

Completes an existing project

Create project

Creates a new project

Complete task

Completes an existing task

What is Groove?

GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.

Customer Support

What is TeamGrid?

TeamGrid is a project management solution that provides intuitive drag and drop time tracking, integrated telephony and more.

Project Management

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

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CEO, OpIndia

Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more

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CEO, Lakeside CNC Group

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Toto

Technical Engineer, Master Liveaboards

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