Integrate Help Scout with Atera

Send information between Help Scout and Atera automatically, without writing any code, using Zoho Flow.

Build your own integrations between Help Scout and Atera

Connect Help Scout and Atera with over 950+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Help Scout and Atera using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Mailbox added

Triggers when a new mailbox is added

Customer added

Triggers when a new customer is added

Conversation assigned

Triggers when a conversation is assigned to a specified user

User created

Triggers when a new user is created

Conversation created

Triggers when a new conversation is created

Alert created

Triggers when a new alert is created

Ticket resolved

Triggers when an existing ticket is resolved or closed

All Actions - Actions are the automated tasks

Create conversation to customer.

Creates a new conversation to a customer from a user

Create customer

Creates a customer if it does not already exist

Create conversation from customer

Creates a new conversation from a customer

Find user

Finds user by email address

Find customer

Finds customer by email address

Add customer

Creates a new customer

Create alert

Creates a new alert

Create ticket

Creates a new ticket

Add contact

Creates a new contact

Update contact

Updates the details of an existing contact

Update ticket

Updates the details of an existing ticket

Update customer

Updates the details of an existing customer

Fetch ticket

Fetches the details of an existing ticket using ticket ID

Fetch customer

Fetches the details of an existing customer using customer ID

Fetch contact

Fetches the details of an existing contact using contact ID

Fetch alert

Fetches the details of an existing alert using alert ID

What is Help Scout?

Help Scout is a help desk software application which provides an email-based customer support platform, knowledge base tool, and search tools for customer service professionals.

Helpdesk

What is Atera?

Atera is an IT management solution that enables monitoring, management and automation of SMB IT networks from a single console. It includes remote control, patch management, discovery, inventory of IT assets, monitoring, security, backup, and more.

ITSM

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Technical and Operations Head, TruAct

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