Integrate LiveAgent with Office 365
Send information between LiveAgent and Office 365 automatically, without writing any code, using Zoho Flow.
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Add a new contact in Office 365 whenever a new contact is added in LiveAgent
Ensure effective engagement by marketing and sales with up-to-date contact information across platforms. This flow will add a new contact in Office 365 whenever a new contact is added in LiveAgent.
How it works
- The flow triggers when a new contact is created in LiveAgent.
- Zoho Flow creates a new contact in Office 365.
Add a new contact in Office 365 whenever a new contact is added in LiveAgent
LiveAgent + Office 365
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Supported triggers and actions
Integrate LiveAgent and Office 365 using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Company created
Triggers when a new company is created
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Calendar added
Triggers when a new calendar is added
Contact added
Triggers when a new contact is added
Event added
Triggers when a new event is added in the selected calendar
Email received
Triggers when a new email is received
Event updated
Triggers when any detail of an existing event is updated
All Actions - Actions are the automated tasks
Create ticket
Creates a new ticket
Add contact to group
Adds a contact to the selected group
Create company
Creates a new company
Create contact
Creates a new contact
Update ticket
Updates the details of an existing ticket
Remove contact from group
Removes a contact from the selected group
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Fetch contact
Fetches the details of an existing contact by ID, first name, last name, or email address
Fetch ticket
Fetches the details of an existing ticket by ID or subject
Fetch company
Fetches the details of an existing company by ID, name, or email address
Add user
Adds a new account user
Send email
Creates and sends an email to a recipient
Create contact
Creates a new contact
Create event
Creates a new event in the selected calendar
Update contact
Updates the details of an existing contact by ID
Update user
Updates the details of a user by ID
Update event
Updates the details of an existing event by ID
Invite user
Invites the specified user to your group
Fetch event
Fetches the details of an existing event by title or ID
Find contact folder
Finds a contact folder using name
Fetch user
Fetches the details of a user by display name
Fetch contact
Fetches the details of an existing contact by name
What is LiveAgent?
LiveAgent is help desk software with gamification and analytics overview. You can manage tickets, calls, portals, and chat easily.
What is Office 365?
Office 365 is a suite of cloud apps by Microsoft. You can manage all your services from one place, collaborate with colleagues, and access data across devices.
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Learn more >Zoho Flow is an easy-to-use, very intuitive, and comprehensive integration platform. It helped us integrate Zoho Workplace with WordPress without writing a single line of code. Now, we do not miss Slack anymore, thanks to Zoho Flow and Zoho Workplace. Learn more
Rahul Roushan
CEO, OpIndia
Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
Harnoor Abroll
Technical and Operations Head, TruAct
