Integrate Mode with Groove
Send information between Mode and Groove automatically, without writing any code, using Zoho Flow.
Build your own integrations between Mode and Groove
Connect Mode and Groove with over 950+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Mode and Groove using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Agent replied
Triggers when an agent replies to a ticket
Note added
Triggers when a note is added to a ticket
Ticket opened
Triggers when a ticket is opened
Customer replied
Triggers when a customer replies to a ticket
Ticket tagged
Triggers when a ticket is tagged
Ticket closed
Triggers when a ticket is closed
Customer added
Triggers when a customer is added
Ticket assigned
Triggers when a ticket is assigned
Ticket deleted
Triggers when a ticket is deleted from trash
Ticket priority changed
Triggers when a ticket's priority is changed
All Actions - Actions are the automated tasks
Add group member
Adds the specified user to an existing group
Create invitation
Invites new members to an existing organization
Create space
Creates a new space
Remove group member
Removes the specified user from the selected group
Add note
Adds a private note to an existing ticket
Create new ticket
Starts a new ticket for your customer
Close ticket
Changes the state of a ticket to Closed
Reopen ticket
Changes the state of a ticket to Opened
Change ticket state
Changes the state of a ticket
Assign agent to ticket
Assigns an agent to a ticket
Find customer
Fetches customer profile details using email address
What is Mode?
Mode is an analytics platform designed to help data analysts and data scientists analyze, visualize, and share data.
Similar apps
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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