

Integrate Zendesk with Apptio Targetprocess
Send information between Zendesk and Apptio Targetprocess automatically, without writing any code, using Zoho Flow.
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Generate a task within your Apptio Targetprocess for fresh tickets initiated in Zendesk
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will create a task in Apptio Targetprocess for new tickets created in Zendesk.
How it works
- The flow triggers when a new ticket is created in Zendesk.
- Zoho Flow creates a new task in Apptio Targetprocess.


Generate a task within your Apptio Targetprocess for fresh tickets initiated in Zendesk
Zendesk + Apptio Targetprocess

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Supported triggers and actions
Integrate Zendesk and Apptio Targetprocess using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Ticket updated
Triggers when the details of a ticket is updated

Organization created
Triggers when a new organization is created

User created
Triggers when a new user is created

Ticket created
Triggers when a new ticket is created

New bug
Triggers when a new bug is created

New team iteration
Triggers when a new team iteration is added

New task
Triggers when a new task is created

New feature
Triggers when new feature is created

New release
Triggers when a new release is created

New comment
Triggers when a new comment is added

New build
Triggers when a new build is created

New iteration
Triggers when a new iteration is added

New request
Triggers when a new request is created

New time record
Triggers when a new time record is created

New project
Triggers when a new project is created

New user story
Triggers when a new user story is created
All Actions - Actions are the automated tasks

Create Organization
Creates a new organization

Add Tag
Adds tag to the selected ticket

Create Ticket
Creates a new ticket

Create User
Creates a new user

Create Request
Creates a new ticket in a verified end user's account

Update Organization
Updates an existing organization

Update User Details
Updates an existing user's details

Update Ticket
Updates an existing ticket status or adds comments

Add Comment
Adds comment to the selected ticket

Fetch Organization
Fetches the details of an existing organization

Fetch User
Fetches the details of an existing user by ID

Fetch Ticket
Fetches a ticket by ID

Create request
Creates a new request

Create feature
Creates a new feature

Create task
Creates a new task

Create bug
Creates a new bug

Create time record
Creates a new time record

Create user story
Creates a new user story

Add comment
Adds a new comment to an existing entity

Create build
Creates a new build

Add requester to request
Creates a new requester and adds them to an existing request
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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What is Apptio Targetprocess?
Targetprocess is a project management tool that lets you track activities, share boards, and build custom reports.
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